Senior Business Analyst with six years of experience in digital transformation across the Public Sector, Banking, Wealth Management, and Community Living Healthcare. Expertise in requirements management and process analysis to deliver effective solutions. Demonstrated analytical skills and strong stakeholder communication. Proficient in creating detailed documentation, including PRDs and roadmaps, to drive project success.
Overview
6
6
years of professional experience
4
4
Certification
Work History
Senior Business Analyst
Universis Corporation
07.2022 - Current
Owned and managed the product roadmap for key initiatives, including Supplier Settlement, Nominee Registered Education Savings Plan (RESP), API integration, FundServ enhancements, Accounting System upgrades, and year-end tax package features. Ensured alignment with business objectives and industry regulations, contributing to a 20% increase in project accuracy and compliance.
Developed and maintained comprehensive product artifacts, including process flow diagrams, Product Requirement Documents (PRDs), and use cases, to communicate clear product visions and requirements to cross-functional teams. These efforts reduced development rework by 15% and improved time-to-market by 10%.
Collaborated with stakeholders, subject matter experts, and development teams to define and prioritize product requirements, ensuring alignment with business goals and technical feasibility. This collaboration led to a 25% increase in stakeholder satisfaction and a 30% reduction in clarification time during sprints.
Facilitated regular review sessions and walkthroughs with stakeholders to gather feedback, validate requirements, and refine the product backlog, resulting in a 20% decrease in post-launch defects and enhanced product quality.
Owned and managed the product backlog in JIRA, prioritizing and grooming items based on stakeholder feedback, sprint goals, and strategic priorities. Provided clear direction to the development team, driving a 15% improvement in sprint completion rates and a 10% increase in overall team productivity.
Led sprint planning and ceremonies, ensuring alignment between the development team and business stakeholders. Acted as the voice of the customer, consistently advocating for user needs while balancing technical constraints and project timelines.
Conducted gap analysis to identify pain points and improvement opportunities to optimize the efficiency and accuracy of trade execution workflows in the Order Management System Enhancements
Senior Business Analyst
WorkSafeBC
01.2022 - 07.2022
Led cross-functional collaboration with finance and technology teams to analyze existing financial planning and analysis (FP&A) processes, identifying critical gaps and opportunities for improvement in organizational capabilities.
Elicited and prioritized business requirements through stakeholder workshops, interviews, and cross departmental engagements, ensuring alignment with strategic goals and operational needs.
Defined and documented detailed solution requirements, translating business needs into actionable artifacts, including process flow diagrams and comprehensive Product Requirement Documents (PRDs).
Developed the RFP documentation for the procurement of an organization-wide FP&A solution, incorporating functional, technical, and compliance requirements to assess suitable vendors.
Acted as a strategic advisor and liaison between stakeholders and implementation teams, ensuring a clear understanding of priorities and fostering collaboration throughout the discovery and planning phases.
Business Analyst
BMO InvestorLine Wealth Management
06.2021 - 01.2022
Conducted a comprehensive analysis of the self-directed account onboarding process, identifying pain points, inefficiencies, and regulatory gaps to develop a roadmap for the future state, with a strong focus on compliance with IIROC regulations.
Led stakeholder interviews and facilitated workshops to gather and validate requirements for an enhanced self-directed account onboarding system, ensuring alignment with organizational objectives, customer needs, and regulatory standards.
Crafted detailed process flow diagrams to map current and future state workflows, promoting a shared understanding among stakeholders and establishing a foundation for system improvements.
Created detailed Product Requirement Documents (PRDs) to capture functional and non-functional requirements, including user stories, acceptance criteria, business rules, and regulatory compliance specifications.
Business Analyst
Canadian Imperial Bank of Commerce (CIBC)
06.2020 - 06.2021
Led stakeholder interviews and facilitated workshops to elicit and define requirements for the Branch Advisor Investment Account Onboarding capability, focusing on streamlining client onboarding processes while ensuring adherence to MFDA regulations.
Conducted a thorough analysis of the existing advisor sales process, identifying system gaps and inefficiencies to inform the development of Advisor Sales Pipeline capabilities, with a focus on integrating existing tools and enhancing data visibility for strategic decision-making.
Developed detailed process flow diagrams and Product Requirement Documents (PRDs) for the Branch Advisor suite of tools, clearly outlining user workflows, system functionalities, and enhancements to ensure alignment with business objectives and regulatory compliance.
Collaborated with cross-functional teams during to refine requirements, prioritize backlog items, and address stakeholder feedback, maintaining continuous alignment with project goals and timelines.
Business Analyst
Carmichael Enterprise Residential Programs Ltd
12.2018 - 06.2020
Led requirements gathering and implementation efforts for the Human Capital System (DayforceHR), defining and documenting functionalities for recruitment, onboarding, performance management, payroll integration, and compliance tracking.
Collaborated with stakeholders to customize and deploy ShareVision, a web-based case management system, ensuring seamless integration with organizational workflows to manage client records, track service delivery, and enhance reporting capabilities.
Facilitated requirements elicitation for the eMedication Administration System, prioritizing features to enhance medication safety, including electronic prescription management, reconciliation, and inventory tracking.
Collaborated with regulatory compliance representatives (CARF, MCFD and CLBC) to design compliant workflows for residential and outreach programs, developing process flow diagrams for enrollment, participant assessments, and service delivery.
Authored comprehensive PRDs and process diagrams for integrated systems, including case tracking, task management, and reporting, enabling streamlined operations and effective data sharing across platforms.
Education
Master of Business Administration - Information Technology
Vancouver Island University
Nanaimo, BC
06.2020
Bachelor's degree - Agriculture
Obafemi Awolowo University
Ile-Ife Nigeria
05.2014
Skills
Stakeholder Engagement
Market Analysis
Product Requirements Documentation
Process Mapping
Backlog Management
Requirements gathering
Agile methodology
User acceptance testing
Cost-benefit analysis
Gap analysis
Product management
Systems analysis
Data mapping
Risk assessment
Certification
Certified Business Analysis Professional (CBAP), IIBA- August 2024
Certified Scrum Product Owner (CSPO) - Scrum Alliance- Mar 2023
Certified ScrumMaster (CSM) - Scrum Alliance- May 2022
CompTIA Security+ Certification - June 2024
Timeline
Senior Business Analyst
Universis Corporation
07.2022 - Current
Senior Business Analyst
WorkSafeBC
01.2022 - 07.2022
Business Analyst
BMO InvestorLine Wealth Management
06.2021 - 01.2022
Business Analyst
Canadian Imperial Bank of Commerce (CIBC)
06.2020 - 06.2021
Business Analyst
Carmichael Enterprise Residential Programs Ltd
12.2018 - 06.2020
Master of Business Administration - Information Technology
Director Distribution Services at Travel Corporation Distribution Services Ltd. (Subsidiary of The Travel Corporation)Director Distribution Services at Travel Corporation Distribution Services Ltd. (Subsidiary of The Travel Corporation)