Seun Ogundana

• Led comprehensive requirements gathering across gaming applications, identifying log data sources, mapping ownership to software developers, and defining data extraction and integration needs for the new Data Lake and Splunk architecture.
• Facilitated cross-functional stakeholder workshops for gathering requirements, defining user stories, and aligning logging design with IT strategy.
• Conducted QA/test planning and data validation to support continuous monitoring and audit compliance.
• Supported organizational training efforts by preparing process guides and onboarding technical teams to new logging workflows.
• Defined KPIs for log usage effectiveness and outlined cost metrics for evaluating the Splunk SaaS contract.
• Reviewed and refined error event business rules and incident logic for the Splunk-ServiceNow integration, conducting targeted stakeholder requirements elicitation to align alert generation with operational priorities.
• Performed detailed data mapping between Splunk’s event data model and ServiceNow’s incident management schema, enabling seamless integration and implementation by technical development teams.
• Enhanced incident detection and resolution by 30% through successfully refining Splunk-ServiceNow integration logic, enabling faster error alerting, automated incident creation, and more effective incident triage across gaming operations.

• Led business analysis activities for multiple strategic initiatives across Univeris’ enterprise wealth management platform, supporting MFDA, IIROC, and CIRO-licensed investment dealers in Canada.
• Designed financial KPIs to monitor SaaS-based data ingestion, reconciliation rates, and regulatory reporting completeness.
• Created and delivered training and process documentation to wealth advisors and compliance officers for three phased releases.
• Supported organizational change management during reporting platform migration and supported SaaS vendor onboarding evaluations.
• Facilitated technical workshops and API reviews with external vendors and internal developers to define integration points, business rules, and data structures for new financial transactions within Nominee RESP accounts.
• Performed User Acceptance Testing (UAT) support for Accounting and Reporting systems, validating transaction journaling, data availability, and report accuracy against business requirements.
• Enabled broader dealer adoption of Nominee RESP investment accounts by delivering precise API integration requirements and structured financial transaction rules, increasing dealer onboarding interest by an estimated 30%.

• Led requirements gathering and stakeholder engagement activities to modernize WorkSafeBC’s, Financial Planning, Analysis, Reporting, and Visualization (FP&A) capability, supporting operational, audit, compliance, and regulatory needs.
• Analyzed financial operations across business units including HR, Payments, Health Programs, Claims, Actuarial Services, and Receivables, identifying all key stakeholders, financial data flows, and reporting dependencies.
• Mapped existing financial system processes, analyzing how transactional data was sourced from operational systems and posted into PeopleSoft Financials, documenting all upstream data integration points.
• Gathered, documented, and validated requirements and use cases for migration to Workday Financials, defining financial transaction processing, reporting needs, audit traceability, and operational reporting structures.
• Analyzed and updated existing reports including operational reports, audit reports, Ministry of Finance submissions, and regulatory compliance outputs, aligning new requirements with future system capabilities.
• Designed new operational and financial reports and updated reporting logic to improve financial transparency, accuracy, and compliance tracking, leveraging Power BI for interactive visualization and reporting dashboards.
• Supported data migration planning and user acceptance testing (UAT) activities, validating data flow integrity, report accuracy, and financial transaction handling across future-state platforms.
• Improved operational and compliance reporting efficiency by 30% by designing and standardizing data flow models, new Power BI visualizations, and structured metadata definitions across financial business units.

• Led discovery workshops and stakeholder interviews with Operations, Compliance, and Technology teams to identify onboarding pain points, document handling inefficiencies, and regulatory disclosure requirements.
• Documented current state workflows for account opening, document submission, validation, and approval processes, identifying manual steps, system gaps, and compliance risks.
• Developed future state workflows and business rules to automate onboarding document capture, validation, and storage processes, streamlining account opening for self-directed investment clients.
• Developed KPIs to assess the effectiveness and SLA compliance of onboarding processes delivered via SaaS platforms.
• Created end-user training materials and hosted feedback sessions with sales advisors to support adoption.
• Delivered weekly sprint health reports and performance metrics to leadership for SaaS-supported improvements.
• Reduced client onboarding turnaround time by 30% and improved documentation compliance rates by enhancing onboarding workflows and automating document management validation across the self-directed investment platform.

• Collaborated with developers, reporting analysts, and compliance officers to define processing rules for real-time trade confirmation generation, ensuring alignment with investment product regulations and disclosure requirements.
• Mapped current state and future state workflows for trade data capture, confirmation document generation, and investment account reporting, identifying opportunities to streamline processes and reduce manual interventions.
• Analyzed trade execution data flows from order management systems to client-facing reporting tools, defining integration points, data transformations, and reporting triggers.
• Supported user acceptance testing (UAT) for the self-serve reporting features, validating the accuracy of trade confirmations, investment statement content, and transaction history visibility within the trading platform.
• Enabled faster trade confirmation delivery and improved client transparency by leading requirements development for automated self-serve investment reporting, reducing trade document turnaround time by an estimated 40%.

Key Achievements

• Led requirements gathering and process analysis for the modernization of Carmichael’s operational systems, replacing paper-based processes with cloud-based platforms across case management, HR management, and medication administration.
• Defined operational KPIs (e.g., case closure time, medication adherence logging) for internal and funder reporting.
• Delivered training sessions and adoption support for 100+ staff, integrating change feedback into system design.
• Captured business and functional requirements through stakeholder interviews, document analysis, and workflow observations, supporting the implementation of a new cloud-based Case Management System and a digital eMedication System.
• Developed use cases, functional specifications, and operational report designs, supporting vendor selection, system configuration, compliance alignment, and user acceptance testing (UAT) across all modernized systems.
• Enabled a 45% reduction in documentation turnaround time and improved organizational compliance readiness by leading the business analysis for Carmichael’s cloud-based Case Management and eMedication systems.

• Conducted RFP reviews and led end-to-end proposal development to source and secure new business opportunities in digital transformation and SaaS implementation projects.
• Facilitated requirements gathering sessions with clients across healthcare, nonprofit, and public sectors to capture business needs, define project scope, and document functional specifications.
• Supported user training activities by creating training guides, delivering virtual walkthrough, and providing post-implementation support to ensure adoption of digital solutions.
• Delivered requirements documentation, coordinated QA efforts, and maintained client-facing artifacts throughout project lifecycles.