Seulki Park

Burnaby

Summary

Client-focused Medical / Wellness Receptionist with 1.5+ years of front desk experience in an acupuncture clinic and a Pilates studio. Skilled in delivering a smooth and welcoming client experience, building strong rapport with returning clients, and managing high-volume administrative tasks efficiently. Experienced in insurance billing (ICBC, Blue Cross, Sun Life), scheduling, and payment processing. Strong computer skills supported by a certification in spreadsheets and databases, with additional experience supporting clinics through SEO and video content.

Overview

year of professional experience

Certification

Work History

Administrative Assistant

ReJen Pilates

Burnaby

07.2025 - 11.2025

Managed front desk responsibilities including class bookings, client registration, and membership support.
Assisted clients with schedule changes, cancellations, and general inquiries to ensure a smooth experience.
Coordinated studio-wide class scheduling across multiple locations including Metrotown, Richmond, and Coquitlam.
Supported instructor scheduling, shift coordination, and class coverage to ensure smooth daily operations.
Processed payments and maintained client records using WellnessLiving.
Supported marketing activities by assisting with Search advertising tasks and content coordination.
Helped with basic video content support for studio promotions.

Medical Receptionist

GreenLeaf Acupuncture Clinic

Vancouver

08.2024 - 06.2025

Managed daily front desk operations including client check-ins, scheduling, and phone/email inquiries.
Created a welcoming and organized environment, improving overall client satisfaction and appointment flow.
Processed insurance billing and claims through major providers including ICBC, Canada Life, Sun Life etc.
Handled payments, invoices, receipts, and administrative paperwork with accuracy and efficiency.
Built strong relationships with returning clients by remembering preferences and providing consistent service.
Supported clinic growth by assisting with SEO tasks and Instagram content planning.
Assisted with video editing and promotional content when needed.

Education

Bachelor of Arts - Broadcasting

University of Dongseo

Busan

02.2020

Skills

Medical / Wellness Front Desk Operations
Appointment Scheduling (Jane App, WellnessLiving)
Insurance Billing
Payments, Invoicing & Receipts

Calendar Management & Multi-tasking
Strong Computer Skills (Excel, Google Sheets)
SEO & Video Editing Support

LANGUAGES

Korean (Native)

English (Intermediate - conversational)