Summary
Overview
Work History
Education
Skills
Languages
References
Affiliations
Certification
Sinhala, English, Tamil
Websites
References
Timeline
Generic

Sethmi Udalagama

Vancouver,Canada

Summary

Resourceful Library Assistant known for high productivity and efficiency in task completion. Possess specialized skills in cataloging, digital resource management, and customer service. Excel in organization, time management, and communication, ensuring smooth library operations and positive user experiences. Helps keep library running well by proactively helping patrons and solving problems. Always ready to support staff with any need.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Registered Care Giver

Care Centre
Kurunegala, Sri Lanka
04.2021 - 05.2024
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls
  • Participated in team meetings regarding client progress or concerns raised by family members
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities
  • Provided emotional support to clients during difficult times
  • Monitored vital signs, including blood pressure, temperature and pulse rate
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming
  • Prepared meals according to dietary requirements and assisted with feeding when necessary
  • Coordinated transportation services for clients when necessary
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels
  • Reported concerns to nurse supervisor to promote optimal care
  • Provided compassionate care to residents, fostering a nurturing environment and ensuring their daily needs were met with empathy and attention to detail
  • Implemented personalized care plans, adapting daily activities to client needs, resulting in improved quality of life and increased independence.

Counseling Associate

Drug Prevention and Counseling Division
Kurunegala, Sri Lanka
02.2023 - 02.2024
  • Facilitated crisis intervention activities and supported counselors in developing individualized treatment plans, enhancing client care and outcomes.
  • Provided administrative support to counseling staff, including scheduling appointments and maintaining client records.
  • Developed and implemented office procedures for efficient workflow.
  • Assisted counselors in preparing documents for court hearings and reports for guardianship proceedings.
  • Answered incoming calls from clients, provided information about services available, and directed callers to appropriate resources.
  • Supported counselors with the preparation of individualized treatment plans based on clients' needs and goals.
  • Performed data entry tasks related to client information into electronic health record system.
  • Organized and maintained case files according to established policies and procedures.
  • Assisted counselors with crisis intervention activities as needed.
  • Prepared educational materials for use in counseling sessions or workshops.
  • Maintained a safe environment by monitoring visitors in the waiting room area.
  • Conducted research on mental health topics as requested by counselors.
  • Created monthly reports summarizing activities within the department.
  • Processed payments from clients for services rendered according to established policies.

IT Intern

Provincial and Monitoring Division
Kurunegala, Sri Lanka
05.2022 - 12.2022
  • Received a comprehensive practical training on secretariat work, computer-based application systems and data entering in particular development programs
  • Managed user accounts and privileges according to policies.
  • Developed customer service skills to effectively communicate with clients over the phone and through email.
  • Provided administrative support to the office staff by answering phones, filing documents, and data entry.
  • Assisted with meeting preparation including photocopying materials and setting up conference rooms.
  • Greeted visitors and directed them to the appropriate staff members or departments.
  • Maintained a clean work environment by organizing files, disposing of trash, and dusting surfaces regularly.
  • Created spreadsheets in Excel to track customer service inquiries and responses.

Education

Certificate course in Yoga and Relaxation Techniques -

Gampaha Wickramarachchi University of Indigenous Medicine Sri Lanka
Gampaha, Sri Lanka
12.2023

NVQ Level 3 Course in Care Giving -

Athugalpura Higher Education Nursing school
Kurunegala, Sri Lanka
08.2023

IMBS School of Business Management
Gampaha, Western province, Sri Lanka
02-2024

High School Diploma -

Holy Family Balika College
Kurunegala, Sri Lanka
02-2023

GED -

NYSCO Youth Centre
Kurunegala, Sri Lanka
10-2019

Skills

  • Graphic Designing
  • Microsoft office
  • Time management
  • Decision-making
  • Client care
  • Risk assessment
  • Data Entry
  • Counseling
  • Adaptability and Flexibility
  • Multitasking
  • Verbal Communication
  • Planning
  • Customer Service
  • Organization

Languages

  • English
  • Sinhala
  • Tamil

References

  • Dr. Nawarathna Manike, nawarathna71919@gmail.com, +94 714485009
  • Mrs. Warna, aheckurunegala@gmail.com, +94 71 8506 485
  • Mr. Sarath Dissanayaka, sirisarath3@gmail.com, +94 70 522 9225

Affiliations

Counseling Assistant with a proven history of providing compassionate patient care and emotional support. With 2 years of experience in counseling, yoga instruction, and risk assessment, excels in creating a safe, supportive environment for clients. Committed to enhancing well-being through effective communication and collaborative efforts, driving positive outcomes for individuals and communities.

Certification

  • with worldwide recognized NVQ Level 3 certificate in Care giving.
  • certified Fashion modelling coordinator
  • Registered Counseling associate in Sri Lanka

Sinhala, English, Tamil

English
Professional
Sinhala
Native/ Bilingual
Tamil
Limited

References

References available upon request.

Timeline

Counseling Associate

Drug Prevention and Counseling Division
02.2023 - 02.2024

IT Intern

Provincial and Monitoring Division
05.2022 - 12.2022

Registered Care Giver

Care Centre
04.2021 - 05.2024

Certificate course in Yoga and Relaxation Techniques -

Gampaha Wickramarachchi University of Indigenous Medicine Sri Lanka

NVQ Level 3 Course in Care Giving -

Athugalpura Higher Education Nursing school

IMBS School of Business Management

High School Diploma -

Holy Family Balika College

GED -

NYSCO Youth Centre

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Sethmi Udalagama