Seth Woodward
Galt
Summary
Motivated and hardworking professional with a strong teamwork mindset, dedicated to leveraging extensive experience in problem-solving, critical thinking, field service, maintenance, troubleshooting, management, and customer service. Committed to delivering exceptional results and enhancing operational efficiency through collaboration and innovative solutions. Proven ability to adapt to dynamic environments while maintaining a focus on quality and customer satisfaction. Eager to contribute valuable skills and insights to drive company success.
Overview
10
10
years of professional experience
Work History
Regional Service Manager West
LINET Americas
01.2024 - Current
- Directed a team of field service engineers to optimize equipment uptime across multiple customer sites. Oversaw technician routing and scheduling to ensure efficient service delivery. Cultivated customer relationships and leveraged feedback to drive growth in service contracts and territory expansion.
- Assisted in generating reports from Salesforce to analyze service trends. Supported scheduling for field engineers to optimize workflow. Aided in tracking contract PM schedules to ensure timely completion.
- Facilitated cross-departmental collaboration among logistics, sales, and operations to enhance customer satisfaction regarding repair times, parts orders, and staffing requirements.
- Partnered with fellow regional service managers to refine business strategies and develop new service initiatives.
- Conducted audits of contracted accounts to ensure accuracy and completion of repairs and preventive maintenance.
- Facilitated communication between regional sales directors and account executives to uncover new business opportunities and service requirements.
Contract Sales Manager
LINET Americas
01.2023 - 01.2024
- Assisted in driving new sales for service contracts in hospital and healthcare facilities. Supported the growth and renewal of existing contracts. Collaborated with technician supervisor to manage current contracts and ensure adherence to preventive maintenance schedules.
- Cultivated and maintained relationships with key stakeholders across multiple facilities.
- Employed Salesforce and Power BI to drive sales initiatives and discover facilities with uncontracted linet beds that could benefit from services offered.
- Facilitated discussions with facility stakeholders to identify opportunities for optimizing service and equipment efficiency.
- Collaborated with team members to implement and establish the first of its kind Proactive Surface Inspection Program.
- Conducted on-site bed surveys to assess age and condition of facilities fleet. Assisted customers in understanding benefits of proactive service programs.
Field Service Engineer
LINET Americas
01.2018 - 01.2023
- As a Field Service Engineer my main goals were to travel to various customer facilities to respond to calls for service, make sure equipment works as designed, maintenance equipment and make any repairs needed. Work to develop customer relationships and capture leads for future service needs.
- Work efficiently and safely with no direct supervision to complete assigned tasks.
- Troubleshoot mechanical and electrical issues reported by customers on LINET and other brands of hospital beds. Identify, isolate, and repair the failures. Order additional parts if necessary to complete repairs.
- Responsible for preventative maintenance schedule on equipment in my territory, maintain orderly and correct work orders daily.
- Perform routine maintenance on additional equipment such as; pumps, stretchers, cribs or any other equipment assigned to me.
- Support the team’s needs by being re-routed out of my territory to help in other regions of the company at a moment’s notice. Travel out of state anywhere from 50-80% of the time. Drive up and down the state of California to different contracts as needed.
- Work with my sales team to maintain and grow customer contracts. Get leads for new potential maintenance program customers.
Hospital Bed Technician
The Bed Doctor
Sacramento, CA
01.2016 - 01.2018
- As a Hospital Bed Technician with The Bed Doctor my main responsibility was to maintain capital equipment at whichever site I was assigned. Make repairs as needed and keep accurate work orders. Work with customers to meet whatever needs they may have.
- Working independently with little to no instruction and be efficient.
- Performing routine planned maintenance and keeping detailed records on hospital beds, stretchers, wheelchairs and hospital cribs at the facility I am assigned to.
- Working with staff at the hospital to perform training on the uses and new technologies that the hospital beds can perform.
- Troubleshoot different beds from several manufacturers that utilize a variety of operating systems such as hydraulic, electric and pneumatic. Determine the failures and make repairs to bring the bed back to the manufacturer’s specifications.
- Adapt and be re-routed for the day to another contract as needed for business.
- Responsible for keeping correct inventory of the parts I carry with me on a day-to-day basis and for keeping all tools necessary for performing the tasks and repairs.
Project Coordinator
Schrader Mechanical Inc
Lodi, CA
01.2015
- Created estimates based off AutoCAD drawings, customer drawings and parameters, phone calls with customers.
- Contacted vendors to obtain quotes for products or services needed for jobs.
- Worked with ownership and co-workers to coordinate different phases of each project.
- I was tasked with helping create the companies Safety Standards and Guidelines. Discussed and distributed the company’s Safety Standards and Guidelines.
- Completed OSHA training.
Education
Bachelor of Arts - Communication Studies
California State University, Stanislaus
Turlock, CASkills
- Assessing Customer Needs
- Problem-solving
- Supervising
- Organizational Skills
- Mechanical and Electrical
- Client Relationship Management
- Flexible and adaptable
- Customer service
- SalesForce
Timeline
Regional Service Manager West
LINET Americas
01.2024 - Current
Contract Sales Manager
LINET Americas
01.2023 - 01.2024
Field Service Engineer
LINET Americas
01.2018 - 01.2023
Hospital Bed Technician
The Bed Doctor
01.2016 - 01.2018
Project Coordinator
Schrader Mechanical Inc
01.2015
Bachelor of Arts - Communication Studies
California State University, Stanislaus
Tech of the Year
Received manager of the year award in 2025 and was rewarded with a all expenses paid trip for myself and wife to Montana.