Seth Vezeau
Kingston,ON
Summary
Results-driven professional with a strong problem-solving passion, exceptional communication skills, and a proven track record of contributing to organizational achievements. Experienced in active listening, appointment setting, leadership, time management, and problem-solving. Proficient in various software and CRM tools. Highly adaptable and dedicated to delivering outstanding customer service with acute attention to detail. Adept at building effective interpersonal relationships across diverse audiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call center representative
Lifestyle Home Products
05.2022 - 09.2023
- Pre-Care Department, responsible for booking and vetting appointments for various products such as Windows, Doors, Sunrooms and Jacuzzi Bath Renovations. Consistently booking over 100 appointments per month, resulting in top tier performance in all metrics within the department.
- Promoted within my first year to run the Showroom in Kingston given my knowledge and expertise over the phone.
- Provided further support in CRM operations, including SalesForce Marketing Cloud to provide E-mail/SMS automations, reporting/analytics, as well as cadences and improving processes within the department
- Proved to be valuable in problem solving situations and have worked closely with management to make numerous changes and improvements that have lead to the success of a partnership with Costco.
Benefits Specialist
American Income Life Insurance Co
02.2021 - 02.2022
- For AIL, providing personal service to the members of the major unions and associations throughout Ontario
- Providing permanent and portable insurance benefits to Firefighters
- Police Officers, Nurses, etc
- Day to Day involves calling the many members who request the benefits through their union, booking appointments and presenting to various types and ages of clientele, with each presentation ranging from-1h30m in length
- Within the year I was promoted to Supervising Agent within the agency which gave me new responsibilities of hiring and training agents below me.
Truck Delivery Driver
Tony Deodato & Sons
11.2020 - 02.2021
- Delivered fresh produce to various restaurants, grocery stores, and facilities throughout Kingston
- Daily route consisting over 30-40 deliveries ranging from 50-75 km/day
- Often located downtown Kingston, no issues with tight spaces and sharp turns.
- Ensured excellent customer service was provided to a diverse group of clients, including sorting produce in the warehouse and arranging pick-up orders.
Driver
Uber
01.2019 - 06.2020
- Completed over 6,200 trips, maintaining a 4.96/5 approval rate by providing excellent service, conversation, amenities, cleanliness, and going above and beyond to maximize the clientele's experience.
Deckhand – St. Lawrence Cruise Lines
05.2018 - 10.2018
- Responsible for vessel renovations, prepping the ship for the maiden voyage, pressure washing decks and hull, painting, cleaning grease vents, and assisting the Engineers and Mate
- Responsible for all turnaround/day/night duties, unloading and reloading, ship cleaning, docking, line handling, and security checks.
Education
Some College (No Degree) - Bridge Watch Training Program
Holland College Maritime Training Centre
Summerside, PEHigh School Diploma -
Frontenac Secondary School
Kingston06.2016
Skills
- Interpersonal Skills
- Attention to Detail
- Customer Service
- Adaptability
- Technical Proficiency
- Problem-Solving
- Time Management
- Leadership
- Call Center Operations
- Verbal and Written Communication
- Customer Support
- Microsoft Office
- Technical Troubleshooting
- Appointment Scheduling
- Trained in Salesforce
Certification
- G-class Drivers license: Clean Abstract
- Smart Serve
- RYA Power Boat Level 2
- Workplace Hazardous Materials Information System (WHMIS) 2015 - Acquired 2021
- Workplace Violence and Harassment - Acquired 2021
- Worker Heal and Safety Awareness - Acquired 2021
- Accessibility for Ontarian's with Disabilities Act (AODA) - Acquired 2021
- Globally Harmonized System of Classification and Labeling of Chemicals (GHS) Awareness - Acquired 2021
Timeline
Call center representative
Lifestyle Home Products
05.2022 - 09.2023
Benefits Specialist
American Income Life Insurance Co
02.2021 - 02.2022
Truck Delivery Driver
Tony Deodato & Sons
11.2020 - 02.2021
Driver
Uber
01.2019 - 06.2020
Deckhand – St. Lawrence Cruise Lines
05.2018 - 10.2018
Some College (No Degree) - Bridge Watch Training Program
Holland College Maritime Training Centre
High School Diploma -
Frontenac Secondary School
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