Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SETH ULRICH

Langford,BC

Summary

Dynamic and results-driven operations leader with 15+ years of progressive experience optimizing workflows, driving operational excellence, and building high-performing teams within the fire protection and life safety industry. Proven track record of enhancing profitability, improving customer satisfaction, and ensuring compliance with all regulatory standards. Adept at strategic planning, financial oversight, cross-functional leadership, and operational process improvements. Committed to fostering a culture of continuous improvement, employee empowerment, and customer-first service delivery.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Manager

Community Fire Prevention (Vancouver Island)
Victoria, British Columbia
01.2025 - Current
  • Spearhead operational initiatives across Vancouver Island region, overseeing service delivery, workforce planning, and client satisfaction.
  • Assist in implementing structured onboarding programs and continuous technical training.
  • Establish and monitor KPIs for operational efficiency, client response times, and compliance standards.
  • Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Mentor and coach team members to foster productive and engaging work environment.

Lead Operations Specialist

Community Fire Prevention (Mainland)
10.2022 - Current


  • Directed a team of 5-6 operations staff and 50+ field technicians, focusing on service optimization and customer engagement.
  • Collaborated with cross-functional teams to identify areas for improvement and implement solutions.
  • Conducted regular audits of operational procedures to identify inefficiencies and areas for improvement.
  • Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
  • Facilitated communication between departments, promoting a collaborative work environment that fostered innovation.
  • Oversaw daily scheduling requirements and set multi department goals.
  • Reviewed daily schedule and processed billings and reports for jobs ensuring quick turn-around and prompt service.
  • Enhanced customer retention by creating proactive service communication protocols.




Service And Operations Manager

Vanco Fire Protection
01.2018 - 10.2022
  • Led and directed team members on effective methods, operations and procedures.
  • Managed daily operations, scheduling, billing, and cross-departmental coordination for leading fire protection company.
  • Facilitated bi-weekly operational meetings focused on KPI analysis, leading to improved collaboration between service, sales, and administrative teams.
  • Oversaw emergency service dispatch and fulfillment, maintaining industry leading response time.
  • Supported key account management through client site visits, contract renewals, and service quality assurance initiatives.
  • Implemented and developed operational standards, policies and procedures for inspection and testing.
  • Facilitated daily closing processes, and reviewed technician work order entries for quality assurance, invoicing, and resolution of urgent work orders.
  • Led sales, installation, billing and account support for Central Station Monitoring systems department.
  • Created sales estimates for Annual Inspections, specialized and urgent repairs.

Technician and Supervisor

Vanco Fire Protection
Port Coquitlam, British Columbia
05.2009 - 01.2019
  • Registered professional in Service and inspections of Fire Extinguishers, Emergency lighting systems, Fire alarm systems, Sprinkler systems, Fire pumps, and Cross connection.
  • Factory authorized and trained in installation and programming of Eaton Cutler-Hammer fire pump controllers.
  • Factory authorized and trained in installation, programming and verification Fire-Lite Fire Alarm panels.
  • Led technicians on large scale inspections and repairs.
  • Oversaw technician performance and development;
  • Trained new technicians on standard operating procedures, ensuring consistency across team.

Technician, Foreman

X-Fire Ltd.
Bellingham, WA
01.2001 - 08.2007
  • Supervised fire protection system installations, security systems, and smart home technologies across residential and commercial properties.
  • Fabricated, installed, and maintained domestic booster pump systems, including reservoir systems for remote sites.

Education

High School Diploma -

Whatcom Community College
Bellingham, WA
01.2001

Skills

  • Strategic Operations Management
  • Budgeting & Financial Oversight
  • Process Optimization & Workflow Design
  • Team Building & Leadership Development
  • Regulatory Compliance (ASTTBC, BCWWA)
  • Cross-Functional Collaboration
  • Customer Relationship Management
  • Employee Onboarding & Training
  • Risk Management and Safety Protocols
  • Profitability and Cost Control
  • P&L Management and Reporting
  • Service Delivery Enhancement

Certification

  • ASTTBC RFPT #1356
  • Eaton Cutler-Hammer Fire Pump Controller Certified Installer
  • Fire-Lite Fire Alarm Panel Certified Technician
  • First Aid Level 1

Timeline

Operations Manager

Community Fire Prevention (Vancouver Island)
01.2025 - Current

Lead Operations Specialist

Community Fire Prevention (Mainland)
10.2022 - Current

Service And Operations Manager

Vanco Fire Protection
01.2018 - 10.2022

Technician and Supervisor

Vanco Fire Protection
05.2009 - 01.2019

Technician, Foreman

X-Fire Ltd.
01.2001 - 08.2007

High School Diploma -

Whatcom Community College

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SETH ULRICH