SETH STANTON
Orange,CA
Summary
Dynamic Client Experience Manager with over 20 years of expertise in hospitality management, event coordination, and guest experience design. Proven track record in optimizing fine dining restaurant operations while consistently enhancing service quality and guest satisfaction. Led a high-performing team at an ultra-premium winery in Napa Valley, fostering a culture of respect, loyalty, and collaboration. Committed to delivering exceptional experiences that exceed client expectations and drive business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Liquor/Wine/Beer Department Lead
Gelson's Market
Dana Point, CA
10.2024 - Current
- Administered inventory and merchandising strategies for premium wine, beer, and liquor department in upscale grocery environment
- Demonstrated exceptional sales results, leading 27 markets in the chain
- Surpassed performance projections consistently through strategic planning and execution
Wine Educator
Vjb Cellars
Kenwood, CA
03.2024 - 09.2024
- Exhibited extensive expertise in identifying international wines, their respective characteristics and vintage worth. Moreover, possess detailed insights concerning the house wines.
- Achieved outstanding results in customer satisfaction while working at a high-volume winery and restaurant, surpassing goals for wine club membership sign ups and case sales.
- Educated customers about the history, flavor profiles and characteristics of various wines.
- Monitored customer feedback to identify areas of improvement in product selection or services offered.
Client Experience Manager
Frogs Leap Winery
Rutherford, CA
04.2014 - 08.2021
- Initiated and executed all high touch tastings and tours for a luxury brand.
- Developed and wrote the service manual.
- Effectively communicated viticulture and oenology to winery guests and new team members.
- Embodied the company ethos of a traditional family-owned winery where a personalized client experience, team passion, camaraderie and meeting sales goals aligned.
- Directed new team members to provide guests with experiences rooted in genuine warmth and hospitality.
Hospitality Lead
Frog's Leap Winery
Rutherford, CA
07.2010 - 04.2014
- Led team in Wine Club enrollment.
- Coordinated with DTC/WC to facilitate Wine Club events and releases.
- Oversaw all collateral and tasting room supplies.
- Curated and sourced all tasting room food pairings.
- Made certain that the visitor experience was up to par with high standards.
Chef, Manager And Wine Director
Trinity Cafe
Mount Shasta, CA
12.2007 - 04.2010
- Responsible for managing all aspects of the front-of-house, such as developing menus and procuring seasonal ingredients.
- Managed wine menu by sourcing and educating staff on wines.
- Managed off-site catering and developed customized menus to fit specific client preferences.
- Supervised procurement, supplies, expenses and resource utilization.
- Managed recruitment, selection, hiring, and performance management of front and back of house staff.
Skills
- Strong Writing Skills
- Detail Oriented
- Self-motivated
- Employee Coaching
- Motivation
- Customer Needs Assessments
- Service Team Support
- Customer relations
Certification
Cornell Hospitality Management Certification Program
Timeline
Liquor/Wine/Beer Department Lead
Gelson's Market
10.2024 - Current
Wine Educator
Vjb Cellars
03.2024 - 09.2024
Client Experience Manager
Frogs Leap Winery
04.2014 - 08.2021
Hospitality Lead
Frog's Leap Winery
07.2010 - 04.2014
Chef, Manager And Wine Director
Trinity Cafe
12.2007 - 04.2010
References
References available upon request