SETH ROSCOE
Ontario,Canada
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
The Home Depot
Pickering, Canada
01.2022 - 01.2025
- Delivered exceptional service to over 100+ customers daily, enhancing satisfaction and loyalty.
- Promoted products effectively, contributing to a 15% increase in quarterly sales.
- Assisted customers with technical inquiries and personalized product recommendations.
- Maintained organized inventory and ensured a welcoming, clean store environment.
Graphic Design & Video Editing
Freelance Content Creator
Remote
01.2022 - 01.2025
- Managed 2 YouTube channels with over 1M views and $10K+ in total revenue.
- Edited 200+ videos and created thumbnails tailored to audience engagement and trends.
- Analyzed performance using YouTube Studio to improve content strategies.
- Provided remote customer service via email, Discord, Skype, and ticket systems.
Education
CompTIA A -
01.2025
Ontario Secondary School Diploma -
Pine Ridge Secondary School
ON, Canada06.2018
Skills
- Technical support
- Computer troubleshooting
- Microsoft Office
- Customer service
- Inventory management
- Data analysis
Projects
Freelance IT Specialist
Worked with small businesses and individuals to improve their tech setups. I set up secure environments using Azure Virtual Machines, customized osTicket systems to streamline IT support, and handled hardware and software issues. I also built and upgraded custom PCs tailored to each client’s needs.
Professional Video Editor & Designer
Created over 100 custom graphics using Adobe Photoshop and Blender for clients and personal projects. I edited both short-form and long-form videos optimized for platforms like YouTube, TikTok, and Instagram Reels, making sure each piece matched the brand’s style and kept viewers engaged.
Shopify Website Developer
Designed and launched over 5 complete Shopify stores from scratch. Each site included branded visuals, email marketing, blogs, discount systems, and built-in customer support tools like ticketing systems—giving clients a professional and functional online storefront.
Certification
- SellSafe
- WHMIS
- CannSell
- COMPTIA A+
Timeline
Customer Service Specialist
The Home Depot
01.2022 - 01.2025
Graphic Design & Video Editing
Freelance Content Creator
01.2022 - 01.2025
CompTIA A -
Ontario Secondary School Diploma -
Pine Ridge Secondary School
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