Seth McWilliams
Lemon Grove,CA
Summary
A customer service specialist who has experience in managing retail customers under harsh conditions. Expert in assisting senior citizens with years of experience in retail and in food service. Committed to leveraging this experience to drive team and singular success.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Ayres Hotels
01.2023 - 01.2026
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and kept in contact with supervisors for any larger issues.
- Completed data entry and filing to keep records updated for easy retrieval.
- Kept laundry room well sorted and folded
- Baked a fresh plate of cookies for guests every night
Front End Assistant
Costco Wholesale
04.2022 - 11.2022
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Assisted co-workers in restocking and conducting inventory of store.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Worked flexible schedule and extra shifts to meet business needs.
Bookseller
Barnes And Noble
11.2021 - 01.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Collaborated with other staff to support smooth daily operations.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Used in-store system to locate inventory and place special orders for customers.
Associate
In-N-Out Burger
10.2017 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Entered orders into computer system quickly and in proper sequence.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
Associate of Science - English
Grossmont College
El Cajon, CaliforniaSkills
- Customer Service
- Cashiering
- Computer Literacy
- Communication Skills
- Sales
- Cash Handling
- Writing Skills
- Inventory Control
- Food Service
- Restaurant Experience
- Laundry Experience
Languages
English
Timeline
Front Desk Receptionist
Ayres Hotels
01.2023 - 01.2026
Front End Assistant
Costco Wholesale
04.2022 - 11.2022
Bookseller
Barnes And Noble
11.2021 - 01.2022
Associate
In-N-Out Burger
10.2017 - 08.2020
Associate of Science - English
Grossmont College