SETH KWADWO OBENG
HRM
Kingston,Ontario
Summary
Dynamic professional with a proven track record at Techiman North Education Office, excelling in organizational management and conflict resolution. Leveraged strong problem-solving and staff training skills to enhance team performance and streamline operations, achieving significant improvements in employee satisfaction and efficiency. Passionate about fostering positive relationships and driving business growth through strategic initiatives.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Two Men and A Truck
Kingston, Canada
10.2023 - Current
- In a customer-centric environment, inquiries are addressed, information is provided, complaints are resolved, and issues are handled promptly to ensure high satisfaction levels and foster positive relationships.
- Across diverse communication channels, prompt responses are provided to customer queries, delivering accurate information, and maintaining consistent communication to enhance engagement and satisfaction.
- Maintaining meticulous records of customer interactions enables efficient follow-up and resolution of inquiries and complaints, contributing to improved service quality and customer satisfaction.
- Through proactive problem-solving and personalized recommendations, customer needs are anticipated and addressed, and suitable services are recommended to enhance satisfaction and drive business growth.
Assistant Headmaster
Jinijini Senior High School
, Ghana
01.2020 - 01.2022
- Collaborated with the Headmaster to ensure smooth school operations and regulatory compliance, fostering an environment conducive to effective teaching and learning.
- Engaged with parents and community groups to enhance the school's reputation and garner support for its initiatives, enhancing community pride and ownership.
- Implemented a comprehensive evaluation system that involves supervising and evaluating staff to maintain high teaching standards, fostering a positive school culture, and improving student outcomes.
- Supported teachers with effective teaching methods, discipline maintenance, and personalized student support, contributing to a supportive learning environment, and overall academic success.
Deputy Director of Human Resources
Techiman North Education Office
, Ghana
01.2018 - 01.2020
- Identified and addressed employee grievances swiftly, mediated conflicts, and implemented disciplinary actions as necessary, resulting in a harmonious workplace environment, conducive to productivity and employee satisfaction.
- Analyzed organizational needs, developed tailored training programs, executed them efficiently, and assessed outcomes, leading to enhanced employee skills, improved performance, and alignment with company objectives.
- Assessed existing HR processes, identified areas for improvement, implemented strategic changes, and monitored outcomes, resulting in streamlined operations, reduced redundancies, and improved efficiency.
- Assessed individual team members' strengths and weaknesses, provided targeted guidance and mentorship, facilitated skill development initiatives, and tracked progress, resulting in enhanced team performance, professional development, and achievement of departmental goals.
Education
Human Resource Management Graduate Certificate -
St. Lawrence College
Kingston, ON04.2025
Project Management Graduate Certificate -
St. Lawrence College
Kingston, ON01.2024
Master of Education - Educational Adm. & Mgt.
University of Education
Ghana01.2014
Postgraduate Diploma in Education -
University of Education
Ghana01.2011
Bachelor of Science Business Administration - Human Resources
Presby University College
Ghana01.2009
Skills
- Scheduling
- Staff training
- Time management
- Organizational skills
- Task prioritization
- Relationship building
- Problem-solving
- Resource allocation
- Organizational management
- Project management
- Conflict resolution
- Adaptability and flexibility
- Written communication
- Forecasting techniques
Affiliations
Human Resource Professional Association (HRPA)
Certificatestrainingworkshops
- HRPA 2024 Summit, Ottawa
- WHMIS Certificate, Drake Training Academy, Online, 2023
- Health and Safety Awareness Certificate, Drake Training Academy, Online, 2023
- AODA Certificate, Drake Training Academy, Online, 2023
- Team Inspector Training, NaSIA, Ghana, 2019
References
References available upon request.
Timeline
Customer Service Representative
Two Men and A Truck
10.2023 - Current
Assistant Headmaster
Jinijini Senior High School
01.2020 - 01.2022
Deputy Director of Human Resources
Techiman North Education Office
01.2018 - 01.2020
Human Resource Management Graduate Certificate -
St. Lawrence College
Project Management Graduate Certificate -
St. Lawrence College
Master of Education - Educational Adm. & Mgt.
University of Education
Postgraduate Diploma in Education -
University of Education
Bachelor of Science Business Administration - Human Resources
Presby University College
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