Seth Edney
Summary
Customer-focused professional with a proven track record of enhancing satisfaction through the development of efficient service processes and effective data management. Skilled in analyzing large datasets using Excel functions to drive insights and improve operational efficiency. Demonstrated success in supporting high-value partnerships and implementing targeted strategies to increase customer engagement. Excelled in high-pressure environments, showcasing strong communication, problem-solving abilities, and adaptability to new challenges.
Overview
3
3
years of professional experience
Work History
Assistant to the Director of Marketing
Inspire Enterprise
08.2021 - Current
- Supported the implementation of partnership deals with major airlines (American, Delta) and associations (Australian Federation of Airline Pilots), streamlining discounts for pilots and driving the adoption of digital logbook tools in cadet recruitment programs.
- Independently drove a 26% increase in new accounts by implementing targeted email strategies.
- Managed a 40% increase in email volume over two years, driving a 33% growth in new accounts, while increasing hours worked by only 15%, showcasing strong workload management and operational optimization.
- Utilized advanced Excel functions (pivot tables, VLOOKUP, etc.) to analyze datasets, track performance metrics, and provide actionable insights that enhanced partner engagement and user conversion.
Server
Chotto Matte
05.2023 - 09.2024
- Utilized strong multitasking and time management skills to manage multiple tables and deliver high-quality service during peak periods.
- Managed customer orders and transactions through a POS system.
Sales Associate
Lordco Auto Parts
03.2022 - 08.2022
- Provided tailored part recommendations and account management for individual customers and auto body shops, addressing billing inquiries, order tracking, and delivery coordination.
- Built strong relationships with both retail and commercial clients, ensuring timely, cost-effective solutions to meet their diverse needs.
Logging Choker-man
AF Timber
09.2021 - 12.2021
- Proven ability to learn quickly and adapt to new situations in a demanding, high-pressure work environment.
Education
Bachelor of Science - Specialist in Economics And Data Analytics
University of Toronto
Toronto, ON04.2026
High School Diploma -
LV Rogers
Nelson, BC06.2021
Skills
- Marketing analytics
- Managing and analyzing large datasets
- Client relationships
- Communication and verbal skills
- Customer service skills
- Working through challenging situations
- Contributing to a cohesive team
- Understanding customer needs
- Data analysis
- Data visualization and presentation
Additional Information
Reference
Erin Fitchett AF Timber
(250 354 8118)
Timeline
Server
Chotto Matte
05.2023 - 09.2024
Sales Associate
Lordco Auto Parts
03.2022 - 08.2022
Logging Choker-man
AF Timber
09.2021 - 12.2021
Assistant to the Director of Marketing
Inspire Enterprise
08.2021 - Current
Bachelor of Science - Specialist in Economics And Data Analytics
University of Toronto
High School Diploma -
LV Rogers
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