Summary
Overview
Work History
Education
Skills
Timeline
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Seth Carrillo

Kingsburg

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in staff management and conflict resolution. Enhanced team productivity through effective training and streamlined inventory control, resulting in improved customer satisfaction. Adept at enforcing policies while fostering a positive work environment, ensuring operational excellence and safety.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Mobile Expert

T-Mobile
04.2024 - 07.2024
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Boosted customer satisfaction by implementing user feedback into development cycle.
  • Implemented analytics tools to track user engagement and inform future development decisions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Barista

Starbucks
12.2022 - 04.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Cashier

The Habit Burger Grill
01.2021 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Busboy/Server

Pub and Sub Pizza
02.2019 - 03.2020
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Education

High School Diploma -

Kingsburg Independent Studies
Kingsburg, CA
05-2023

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Inventory control and record keeping
  • Staff motivation
  • Staff development
  • Conflict resolution techniques
  • Policy enforcement
  • Consulting
  • Shift reporting

Timeline

Shift Supervisor

Starbucks
08.2024 - Current

Mobile Expert

T-Mobile
04.2024 - 07.2024

Barista

Starbucks
12.2022 - 04.2024

Cashier

The Habit Burger Grill
01.2021 - 11.2022

Busboy/Server

Pub and Sub Pizza
02.2019 - 03.2020

High School Diploma -

Kingsburg Independent Studies

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