Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Seth AMEYAW

Summary

Detail-oriented and highly organized Service Coordinator with 3+ years of experience managing logistics operations, trade compliance, and service workflows using ACE (Automated Commercial Environment) and Oracle enterprise systems. Skilled in coordinating cross-functional teams, processing customs documentation, and optimizing procurement and customer service processes through Oracle ERP, SCM, and CRM modules. Proven ability to ensure timely delivery and streamline vendor and service management. Adept at data analysis, problem-solving, and improving operational efficiency in fast-paced, high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Coordinator

Air Canada
10.2024 - Current
  • Utilized Oracle ERP to manage service requests, track inventory, and coordinate with field technicians and vendors.
  • Monitored compliance with U.S. Customs and Partner Government Agencies , submitting necessary data through ACE
  • Managed customer service workflows via Oracle CRM, ensuring timely resolution of service tickets and escalations
  • Managed a high volume of client requests, ensuring timely and effective service delivery.

Customer Service Representative

Concentrix
12.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Fleet Coordinator

Globaship Logistics
02.2020 - 10.2023


  • Conducted thorough analyses of historical fleet data, identifying opportunities for process improvements and cost savings based on trends in vehicle usage or maintenance requirements.
  • Managed import/export service operations by integrating ACE (Automated Commercial Environment) filings with internal Oracle ERP workflows.
  • Processed customs documentation through ACE, ensuring regulatory compliance with U.S. Customs and Partner Government Agencies (FDA, EPA)

Customer Service Representative

Bulk Oil Storage And Transportation Co
07.2017 - 08.2020
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Post-Baccalaureate Diploma - Administrative Assistant

ABM COLLEGE
Calgary, AB
09-2024

Bachelor of Science - Petroleum Engineering

Kwame Nkrumah University of Science And Technology
07-2017

Skills

  • Accurate recordkeeping
  • Customer service
  • Problem-Solving
  • Document Management

Languages

English
Full Professional

Certification

  • PMP - Project Management Professional

Timeline

Service Coordinator

Air Canada
10.2024 - Current

Customer Service Representative

Concentrix
12.2023 - 10.2024

Fleet Coordinator

Globaship Logistics
02.2020 - 10.2023

Customer Service Representative

Bulk Oil Storage And Transportation Co
07.2017 - 08.2020

Post-Baccalaureate Diploma - Administrative Assistant

ABM COLLEGE

Bachelor of Science - Petroleum Engineering

Kwame Nkrumah University of Science And Technology

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Seth AMEYAW