Setareh Rezaei
Richmond Hill,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Lazer Runner
11.2022
- Set and cleaned party rooms for customers - Supervising, Training, and motivating employees - Recruiting skills - Oversee inventory management tasks, store supplies, Front end operations, and cash handling - Respond to all customer service issues and handle them promptly - Completing side work during downtime
Sales assosiate
Marchalls and Homesense TJX
09.2021 - Current
- Demonstrated excellent customer service by assisting shoppers, answering product questions, and providing recommendations. - Maintained a tidy and organized sales floor, ensuring a positive shopping experience for customers. - Operated cash registers and processed transactions accurately and efficiently. - Collaborated with team members to achieve daily sales targets and store goals. - Participated in regular product knowledge training sessions to stay informed about current merchandise. - Resolved customer inquiries and concerns promptly, ensuring a high level of satisfaction. - Handled returns and exchanges, following company policies and maintaining a positive attitude. - Contributed to a positive team culture by providing support to colleagues during busy periods. - Recognized for consistently meeting and exceeding customer service standards.
Head Hostess
Demetres
04.2020 - 06.2024
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Receptionist
Ava Cosmetic & Weight Loss Clinic
02.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Bachelor of Science - Psychology, Neuroscience And Behaviour
University of Guelph
Guelph, ON04.2027
Skills
- Addressing and resolving conflicts within the team
- Ensuring accuracy in tasks and reporting
- Monitoring and maintaining quality standards
- Minimizing errors in operations
- Proficiency in relevant software and tools
- Point of Sale (POS) system experience
- Knowledge of industry-specific technology
- Budgeting and expense management
- Understanding financial reports
- Monitoring and controlling costs
- Bilingual
- Recruiting and Interviewing
Accomplishments
- Achieved a 20% increase in overall team productivity through effective delegation and motivation strategies.
- Implemented a new training program that resulted in a significant improvement in employee performance and satisfaction.
- Received "Assistant Manager of the Quarter" award for outstanding leadership and contribution to the team's success.
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Painting
Yoga
Science
Timeline
Assistant Manager
Lazer Runner
11.2022
Receptionist
Ava Cosmetic & Weight Loss Clinic
02.2022 - 01.2024
Sales assosiate
Marchalls and Homesense TJX
09.2021 - Current
Head Hostess
Demetres
04.2020 - 06.2024
Bachelor of Science - Psychology, Neuroscience And Behaviour
University of Guelph
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