SERWAA AFRIYIE BONSU

• Managed maintenance requests for housekeeping equipment repairs or replacements.
• Performed light housekeeping duties including laundry and meal preparation.
• Resolved customer service issues related to housekeeping services promptly.
• Performed general housekeeping duties such as sweeping, mopping, dusting.
• Assessed guest satisfaction with the quality of housekeeping services provided.
• Performed light housekeeping duties and laundry services for residents.
• Responded promptly to customer inquiries regarding housekeeping services.

Ensure the confidentiality and security of files, and organize company records.

• Prepare regular reports, such as expenses and the office budget.
• Ensured office supplies were maintained, including checking inventory and working with vendors.
• Planned and managed events, coordinated meetings, and distributed memos and reports.
• Stocked cupboards and refrigerators and tended salad bars and buffet meals.
• Set work priorities and delegate work to office support staff.
• Ensure deadlines are met, and procedures are followed.
• Assisted cooks with meal preparations by chopping vegetables or preparing sauces.

• Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting
• Maintained up-to-date patient records to enable care continuity between support providers
• Monitored patients' conditions closely and escalated concerns to senior staff
• Build caring, supportive relationships with residents, enhancing daily life through personalized care
• Worked closely with nurses to maintain optimum levels of communication
• Safely and securely transported patients using hoists and wheelchairs