Serra Sunner
Langley,Canada
Summary
Proven leader in operations management and business planning, with a track record of driving growth and enhancing customer satisfaction at Joseph Richard Group. Skilled in hiring and documentation, I excel in creating efficient systems and motivating teams. Achieved significant improvements in service delivery and profitability through strategic planning and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Essentia Nutrition
01.2021 - Current
- Developed healthy recipes tailored to specific dietary needs.
- Created meal plans measuring macros for optimal weight loss.
- Shopped at local markets for fresh ingredients.
- Interacting and managing clients
- Cook ingredients following established recipes and procedures.
Floor Manager/General Manager
Taphouse
01.2022 - 01.2022
- Conducted training sessions for improved frontline customer service.
- Managed customer reservations through OpenTable.
- Coordinated large gatherings ensuring adherence to venue limits.
- Maintained consistent communication with team for optimal guest care.
- Table touching to ensure guests are satisfied with the services provided
- Managed customer complaints to ensure effective resolution.
- Handling and counting cash
- Adhering to budgets, increasing profits and managing cash flow
- Training new employees on Micros and policies
- Providing an upbeat atmosphere for both guests and employees
General Manager Townhall South Surrey, The Italian, S&L South Surrey
Joseph Richard Group
01.2016 - 01.2021
- Managing customer flow to ensure that sales opportunities are driven
- Mentored diverse team members for skill improvement.
- Managed and distributed budget resources.
- Implemented new procedures.
- Motivated team members consistently.
- Oversaw operating expenses.
- Maintained high levels of customer satisfaction through exceptional service.
- Streamlined administrative tasks to increase productivity.
- Facilitated productive vendor relationships.
- Led hiring processes.
- Developing and implementing growth strategies
- Compiled profit summaries frequently.
- Coordinated everyday business functions.
Hospitality Supervisor
Rogers Arena
01.2014 - 01.2018
- Prepared staff for hockey games and events.
- Maintained precise cash handling procedures.
- Operated various quick service stands.
- Exemplify outstanding problem-solving capabilities during impromptu situations.
- Executed thorough inventory counts before events and games.
Education
Sauder School of Business
01.2016
Social Service Degree Program - Social Work
University of the Fraser Valley
Abbotsford, BC01.2014
High school Diploma -
Langley Fine Arts School
01.2005
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Languages
English
Elementary
References
References Available Upon Request
Certification
Serving it Right
Timeline
Floor Manager/General Manager
Taphouse
01.2022 - 01.2022
Owner/Operator
Essentia Nutrition
01.2021 - Current
General Manager Townhall South Surrey, The Italian, S&L South Surrey
Joseph Richard Group
01.2016 - 01.2021
Hospitality Supervisor
Rogers Arena
01.2014 - 01.2018
Sauder School of Business
High school Diploma -
Langley Fine Arts School
Social Service Degree Program - Social Work
University of the Fraser Valley
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