Serob Ghazaryan
Diamond Bar
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Experienced leader with strong background and ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Anesthesiologist Assistant
Dr. Choi
08.2024 - 01.2025
- Actively participated in quality improvement initiatives aimed at enhancing overall department performance and patient outcomes.
- Streamlined communication between anesthesiology staff members, fostering teamwork and collaboration throughout the department.
- Supported efficient operating room turnover times by assisting in preparation and cleanup tasks between procedures.
- Maintained detailed records of anesthesia administration, ensuring accurate documentation for each procedure.
- Delivered exemplary assistance with patient surgery preparation by administering proper medication, monitoring patients' conditions and determining abnormalities.
- Troubleshot equipment malfunctions, ensuring proper function before and during procedures.
- Contributed to improved patient satisfaction by providing thorough post-operative care and followup.
- Assisted in preoperative evaluations, preparing patients both physically and mentally for surgery.
- Verified availability of operating room supplies, medications and gases.
- Followed strict schedules during surgeries.
- Interviewed patients before, during and after procedures to maintain current knowledge of relevant conditions.
Lead at Four QSR Restaurants
Walt Disney Company
05.2023 - 10.2024
- Oversee and coordinate the work of a team of cast members
- Delegate tasks to ensure efficient and effective service
- Serve as the primary point of contact for guests, addressing their concerns and needs in a professional manner
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provide guidance and coaching to team members
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front Counter Team Member
Chick-fil-A
10.2022 - 04.2023
- Delivered food to guest tables with timeliness and efficiency.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Greeted customers with smile and provided helpful suggestions.
- Adhered to food safety guidelines while handling food items, minimizing risk of contamination or illness for customers.
- Assisted in training new team members on essential job functions, promoting consistent service standards across all staff membe
- Managed high-volume orders effectively, prioritizing tasks to maintain optimal service levels during busy periods.
- Maintain cleanliness in the counter and dining room adhering to all safety policies and health regulations
- Contributed to inventory management by monitoring stock levels at the front counter area and communicating needs to supervisors.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Utilized effective communication skills when interacting with both colleagues and customers, fostering a friendly atmosphere within the establishment.
Field Technician
Mosquito Squad
01.2022 - 10.2022
- Assist in upgrading sales and accurately complete all required forms on time
- Utilized safety practices with no complaints or accidents.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Managed inventory of technical supplies and equipment, ensuring availability for critical tasks.
- Worked with diverse types of weather and ground conditions.
- Checked, repaired and repacked survival equipment to meet specifications.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
Courtesy Clerk
Safeway
05.2020 - 11.2020
- Implemented and developed customer service training processes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Assisted customers with large purchases by carrying items to vehicles.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Biology, Biological Sciences
California State University
Fullerton, CA05-2026
High School Diploma -
Fred C. Beyer High School
Modesto, CA05-2021
Skills
- Effective Issue Resolution
- Workforce Management
- Task Prioritization
- Strong Verbal Skills
- Effective Team Leadership
- Time management
- Dependable Team Member
- Strong Technical Skills
- Cultural Awareness
- Customer Service
- Team collaboration
Achievements And Honors
California Junior Scholarship Federation, 2014-2017, California Scholarship Federation, 2017-2020, Academic Honor Roll, 2012-2021, President's Education Award, 2014, Standiford Science Fair Award, 2013, Cross Country, Track and Field
Languages
English
Native or Bilingual
Armenian
Professional Working
Timeline
Anesthesiologist Assistant
Dr. Choi
08.2024 - 01.2025
Lead at Four QSR Restaurants
Walt Disney Company
05.2023 - 10.2024
Front Counter Team Member
Chick-fil-A
10.2022 - 04.2023
Field Technician
Mosquito Squad
01.2022 - 10.2022
Courtesy Clerk
Safeway
05.2020 - 11.2020
Bachelor of Science - Biology, Biological Sciences
California State University
High School Diploma -
Fred C. Beyer High School
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