Serkan Dag
Toronto
Summary
With a proven track record at Yamata, I excel in transforming complex data into actionable insights, leveraging expertise in Microsoft Excel and Business Intelligence. Renowned for my machine learning acumen and dynamic problem-solving, I've significantly enhanced report accuracy and efficiency, embodying leadership and technical prowess in IT management and software support.
Overview
16
16
years of professional experience
Work History
Planing and Reporting Specialist
Yamata
05.2017 - 03.2023
- Exported and converted raw data from various databases and applications to extrapolate data into usable reports.
- Worked across various platforms to create, generate, manage and schedule systematic reports for multiple stakeholders.
- Liaised with senior leadership to identify data needs and interpret existing data for consideration.
IT Manager
Superonline
03.2013 - 03.2017
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Updated customers and senior leaders on progress and roadblocks.
Software Support Specialist
Ehekim
09.2011 - 01.2013
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
Computer Technician
Peace Computer
08.2007 - 08.2011
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Education
Bachelor Of Computer Information Systems -
Kahramanmaras Uni
Turkiye09.2011
Skills
- Microsoft Excel
- Machine Learning
- Data Warehousing
- Business Intelligence
Languages
English
Limited Working
Turkish
Native or Bilingual
Russian
Elementary
Timeline
Planing and Reporting Specialist
Yamata
05.2017 - 03.2023
IT Manager
Superonline
03.2013 - 03.2017
Software Support Specialist
Ehekim
09.2011 - 01.2013
Computer Technician
Peace Computer
08.2007 - 08.2011
Bachelor Of Computer Information Systems -
Kahramanmaras Uni
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