Serina ROSE Hisko

• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Created social media content with consistent content and tone.
• Increased customer engagement through social media.

• Checked guests' photo identification for validity and age requirements.
• Sold flowers, concentrates and edibles in fast-paced environment.
• Read industry publications to maintain knowledge on current and future bud trends.
• Answered questions about medicinal and recreational uses and effects and qualities of different strains.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Managed efficient cash register operations.

• Greeted customers at the counter to fulfill requests and answer questions.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Created appealing food arrangements for party trays and specialized orders.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Teamwork and collaboration skills

• Followed food, health and workplace safety standards
• Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
• Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.

(Summer Placement)

• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Performed inventory control, such as counting and stocking merchandise.
• Consistently lifted materials weighing as much as 50 pounds.
• Skilled at working independently and collaboratively in team environment.
• Loaded, unloaded, and moved material to and from storage and production areas.