Serina Ross
Redlands
Summary
Advanced Behavior Therapist with expertise in relationship management and behavioral training at Autism Learning Partners. Proficient in data analysis and progress reporting, successfully implemented individualized therapy plans that improved client outcomes. Bilingual in Spanish, excels in verbal communication and thrives in fast-paced environments, fostering trust and loyalty.
Overview
10
10
years of professional experience
Work History
Advanced Behavior Therapist
Autism Learning Partners
08.2021 - 04.2025
- Established trusting client relationships to support effective behavioral change.
- Administered therapy and applied behavioral analysis techniques across school, home, and community settings.
- Developed and managed comprehensive progress reports to document client milestones.
- Implemented individualized therapy plans and interventions to enhance client behavior.
Head Bartender
Midtown East NY LLC
10.2018 - 04.2019
- Executed opening and closing duties, including printing sales reports and preparing cash drawers.
- Established strong rapport with patrons, driving repeat business and loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service standards.
- Monitored cash handling procedures to ensure transaction accuracy and minimize theft.
Server
Bareburger
09.2015 - 09.2018
- Managed multiple tables simultaneously, ensuring high service quality under pressure.
- Served food and beverages promptly, prioritizing customer needs at all times.
- Utilized POS system for order placement, billing management, and complimentary item handling.
- Collaborated with team members during peak shifts to enhance workflow efficiency.
Education
Bachelor of Arts - Psychology
Saint John's University
Queens, NYSkills
- Data analysis and healthcare
- Relationship management
- Behavioral training
- Customer service
- Multitasking and organization
- Verbal and written communication
- Medical terminology
- Appointment scheduling
- Policy comprehension
- Records management
Languages
Spanish
Native or Bilingual
Timeline
Advanced Behavior Therapist
Autism Learning Partners
08.2021 - 04.2025
Head Bartender
Midtown East NY LLC
10.2018 - 04.2019
Server
Bareburger
09.2015 - 09.2018
Bachelor of Arts - Psychology
Saint John's University
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