Serina Gonzalez
Norwalk
Summary
Detail-oriented and positive individual with hands-on experience in the beauty industry. Known for strong teamwork and the ability to provide tailored product recommendations, aiming to drive customer satisfaction and loyalty. Dedicated individual with a solid background in customer engagement and effective communication. Proven ability to educate clients on product benefits while maintaining a clean and organized sales environment.
Overview
2
2
years of professional experience
Work History
Sephora
Beauty Adviser/Customer Service
Downey
01.2024 - 12.2024
- Assisted customers in selecting beauty products suited to their needs.
- Demonstrated product application techniques to enhance customer experience.
- Maintained clean and organized displays of beauty products on the sales floor.
- Conducted skin analysis to recommend appropriate skincare solutions.
- Educated customers on product ingredients and benefits for informed purchasing decisions.
Whittier Tattoo Shop
Shop Help/Receptionist
Whittier
08.2022 - 11.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Maintained cleanliness in designated areas following company standards.
- Followed safety protocols to ensure a safe working environment.
Cottage Crest Post Acute
Receptionist
Norwalk
12.2022 - 05.2023
- Scheduled appointments and maintained the calendar for office staff.
- Greeted visitors and clients, providing a welcoming first impression.
- Managed phone calls, directing inquiries to appropriate staff members.
Education
Licensed Cosmetologist -
Beyond 21st Century Beauty Academy
Santa Fe Springs, CA08-2024
High School Diploma -
Frontier High School
Whittier, CA05-2022
Skills
- Product knowledge
- Friendly, positive attitude
- Customer service
- Effective communication
- Customer education
- Team collaboration
- Beauty product application
- Appointment scheduling
Timeline
Sephora
Beauty Adviser/Customer Service
01.2024 - 12.2024
Cottage Crest Post Acute
Receptionist
12.2022 - 05.2023
Whittier Tattoo Shop
Shop Help/Receptionist
08.2022 - 11.2023
Licensed Cosmetologist -
Beyond 21st Century Beauty Academy
High School Diploma -
Frontier High School
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