Summary
Overview
Work History
Education
Skills
Additional Information
Work Preference
Interests
Timeline

Serguei Gueraskine

Delta,BC

Summary

Results-driven Territory Manager with over 20 years of progressive career and successful experience in large Organizations Operations and Labor Relations. Known for outstanding productivity and efficiency in task completion. Excel in communication, problem-solving, and adaptability, ensuring goals are surpassed through effective teamwork and client engagement. Experienced in fast-paced environments and adaptable to last-minute changes.

Overview

27
27
years of professional experience

Work History

TERRITORY MANAGER

NCR CANADA CORPORATION
Vancouver, British Columbia
06.2019 - Current
  • Accountable for full circle Company Territory Operations: SLAs and KPIs performance within designated territory. Territory includes 10 branches in different municipalities in BC and Yukon. Up to 50 direct unionized employees, plus Independent Contractors and Sub-Contractors
  • Accountable for Territory P&L compliance, Business Performance Management, Budget Management
  • Successfully reduced overtime costs by 10% through strategic operational management practices. These included implementing efficient manpower planning, optimizing routes for enhanced efficiency, and improving dispatcher performance.
  • Delivered exceptional results by driving response and resolution metrics up to 85% for major Territory Service Agreements.
  • Constant motivation and engagement of subordinates for clear understanding current goals and objectives
  • Maintaining personal and Organizational Behavior. Keeping high, respectful and safe standards in work environment
  • Dealing with coaching employees, disciplinary actions and grievances (second step) investigations. Executed corrective actions, when compulsory
  • Performing full circle of HR functions: hiring, onboarding, training new employees, coaching, investigations and cooperation with WorkSafe BC to bring injured employees back to work
  • As the member of Negotiation Committee participate in CBA negotiation between the Company and Trade Union (IBEW)
  • Successfully led Change Management initiatives at a Territory level resulting in the restructuring of two distinct entities with complete engagement from stakeholders. Strategically planned, communicated and executed organizational restructure.
  • During 2020/2021 COVID-19 lock downs Company acted as the essential employer, mandated by the Bank of Canada. By establishing and executing Policies for safe and efficient work and health protocols, continued demand from customers was met successfully and, at the same time, health and well been of unionized employees, Company Contractors and sub-contractors safeguarded
  • Passed highest level of security/credit clearance.

Branch General Manager

CRS Crane Services
Langley, British Columbia
12.2015 - 06.2019
  • Led Team of professionals to perform safe and efficient operations to achieve sales targets, organizational goals and objectives
  • Accountable for Branch Operations/Sales, SLAs and KPIs performance
  • Accounted for branch budget management and maintained P&L compliance, leading to a noteworthy 7% YoY upsurge in EBITDA.
  • Performing full circle of HR functions: hiring, onboarding, training new employees
  • H&S functions: training, coaching, investigations and cooperation with WorkSafe BC to bring injured employees back to work
  • Manpower planning, scheduling to achieve maximum efficiency, performance and safe operations
  • Planning and executing Labor related Policies, trainings, etc
  • In collaboration with HR professionals
  • Maintaining personal and Organizational Behavior. Keeping high, respectful and safe standards in work environment
  • Performed disciplinary investigations and executed corrective actions.

Operations Supervisor

Lower Mainland. 4Refuel Canada LLP
Langley, British Columbia
12.2010 - 12.2015
  • Directly supervised team of 54 non-unionized and unionized employees in different classifications
  • Transportation and Crisis Management champion
  • Manpower planning, scheduling, establishing and overseen routes efficiency, dispatchers' performance and Company operations to meet organization goals and objectives
  • H&S functions: training, coaching, investigations and cooperation with WorkSafe BC to bring injured employees back to work
  • Keeping high, respectful and safe standards in work environment
  • Conducting different types of investigations to correct individual and Organizational Behavior, including, but not limited: hiring, different level disciplinary actions, firing, etc
  • As the part of Leadership Team, prepared and executed plan to de-certify Union in the Company.

Operations Supervisor

Airport, GlobeGround Fuel Services, aka Service Air Fuel Services
Richmond, British Columbia
02.1998 - 12.2010
  • Directly Responsible for safe and efficient operations to meet organization goals and objectives
  • Transportation and Crisis Management champion
  • Supervise team of up to 104 unionized employees daily operational performance
  • Conducted first step grievances investigations, disciplinary actions
  • Manpower planning, scheduling, establishing and overseen routes efficiency and dispatchers' performance and operations to meet organization goals and objectives
  • Involved in Company/Union (IAM and CUPE) grievance Arbitration cases
  • Involved in BC Human Rights Court investigation and implemented unionized employees training as result of investigation
  • Responsible for random fuel testing at the start/during the shifts
  • Held Transport Canada High level of security clearance.

Education

Six Sigma. Green Belt - Six Sigma. Green Belt

LinkedIn Learning
03-2019

Academy

BA - Business Administration/Management: Canadian Organizational Behavior, Philosophy

Simon Fraser University

BSc - Military Science

St. Petersburg State University

Skills

  • Operations Management
  • Change Management
  • Risk and Crisis Management
  • Budget Management
  • Transportation Management
  • Leading/Motivating/Engaging diverse Teams
  • HR and Labor Relations
  • Union Grievances and Arbitrations CBA negotiations
  • Dispatching
  • MS Office/Outlook/Power Point/Power BI/ Tableau
  • Opportunities Identification
  • Customer Relationship Management
  • Goal Setting Scheduling/Planning
  • Team Collaboration and Leadership
  • Business Development
  • Contract Negotiation
  • Relationship Building

Additional Information

  • WEBSITES, PORTFOLIOS, PROFILES https://www.linkedin.com/in/sergeigeraskin/

Work Preference

Work Type

Full Time

Important To Me

Career advancementCompany CulturePersonal development programsStock Options / Equity / Profit Sharing

Interests

Volleyball River raftung

Timeline

TERRITORY MANAGER - NCR CANADA CORPORATION
06.2019 - Current
Branch General Manager - CRS Crane Services
12.2015 - 06.2019
Operations Supervisor - Lower Mainland. 4Refuel Canada LLP
12.2010 - 12.2015
Operations Supervisor - Airport, GlobeGround Fuel Services, aka Service Air Fuel Services
02.1998 - 12.2010
LinkedIn Learning - Six Sigma. Green Belt, Six Sigma. Green Belt
Simon Fraser University - BA, Business Administration/Management: Canadian Organizational Behavior, Philosophy
St. Petersburg State University - BSc, Military Science

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Serguei Gueraskine