Sergiu Candja

• Change Management: Designed and implemented the project management environment, introducing Agile methodologies and customizing Jira to improve project tracking, collaboration, and workflow efficiency.
• Project Management: I managed a variety of internal and external projects, making sure they stayed within budget, met deadlines, and aligned with the scope. I worked closely with cross-functional teams to ensure smooth execution and successful delivery.
• Operations Improvements: Led structural improvements across key business processes, optimizing workflows for lead nurturing, quotations and proposals, project execution, and final sign-offs. Ensured projects were not only operationally efficient but also financially viable and strategically aligned with business objectives.

• Increased company's profit:
  - Led the development and implementation of innovative products, propelling the company to a leadership role in technology, outperforming competitors, and establishing a lasting strategic advantage.
  - Through effective resource planning, I led the company to achieve break-even within five months, demonstrating strong financial management and strategic resource allocation. Over the first five years, I consistently drove annual revenue growth of over 70% YoY, ensuring high profitability throughout my tenure.
• Boosted client loyalty:
  - Implemented and managed a leading customer support experience within the industry, guaranteeing exceptional service and satisfaction for our clientele. This included reducing the first-reply time for all tickets to under 15 minutes and achieving a client satisfaction rate of over 97%.
  - Through discerning customer requests, I successfully implemented initiatives that resulted in an increase of over 30% in client retention time.
  
  Engaged the team:
  - I nurtured a culture of innovation, inspiring the exploration of novel ideas and approaches that culminated in successfully launching new products and businesses.
  - Through my consistent engagement, the employee turnover rate remained nearly zero throughout my time overseeing the company, highlighting a dedication to cultivate a stable and engaged workforce.

Strategic achievements:

• Led the creation of the largest local digital advertising network, implementing innovative strategies and industry expertise to become a cornerstone in the market's digital advertising landscape
• Secured partnerships with the largest advertising spenders on the local market, fostering substantial growth and influence within the industry
• Oversaw financial planning, budgeting, and resource allocation to ensure significant profit growth

Operational achievements:

• Initiated and led a cross-functional team to complete 100+ projects, significantly contributing to the company's success
• Developed over a hundred comprehensive digital advertising strategies tailored to client objectives and oversaw the execution of advertising campaigns, ensuring they aligned with client goals and delivered measurable results
• Ensured compliance with industry regulations, laws, and ethical standards