Summary
Overview
Work History
Education
Languages
Timeline
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Sergio Cervantes

Palmdale

Summary

Experienced Military Police Officer bringing unique skills in maintaining discipline, enforcing laws, and ensuring the safety of personnel and facilities. Known for a strong sense of leadership, effective communication, and the ability to make sound decisions in fast-paced, high-stakes environments. Possesses robust management skills, including team coordination, problem-solving, and fostering a positive work environment. Well-organized and highly skilled in delegation, time management, and conflict resolution, showcasing a blend of discipline, leadership, and organizational expertise that adds substantial value across professional contexts.

Overview

4
4
years of professional experience

Work History

Military Police (Specialist)

California Army Reserves
01.2023 - Current
  • Enforce military laws, regulations, and policies to ensure discipline and order among military personnel.
  • Implement security measures to protect sensitive military areas, equipment, and personnel.
  • Detain individuals suspected of committing offenses, and coordinate with military legal authorities for arrest and confinement procedures.
  • Manage and control crowds during military events, demonstrations, or other gatherings to maintain order and ensure the safety of participants.
  • Conduct patrols to monitor and secure military installations, including surveillance of designated areas to identify and respond to potential security threats.

Service Specialist

Manatt Phelps & Phillips
03.2024 - 11.2024
  • Provided prompt, effective solutions to customer inquiries, achieving a high satisfaction rating
  • Troubleshot and resolved technical issues, reducing downtime and enhancing client experience
  • Maintained detailed documentation of customer interactions for seamless issue tracking
  • Collaborated with cross-functional teams to streamline service processes and improve efficiency
  • Offered in-depth product support, guiding customers through features and usage
  • Collected and analyzed customer feedback to inform product and service improvements
  • Achieved key performance metrics, consistently exceeding service-level expectations

Security Officer

Allied Universal
09.2023 - 03.2023
  • Conduct regular patrols of assigned areas to ensure the security and safety of the premises.
  • Use surveillance equipment to monitor and detect suspicious activities or security threats.
  • Document incidents, activities, and observations in detailed reports, which may be used for documentation and analysis.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Customer Service Manager

Advance Auto Parts
06.2021 - 01.2023
  • Drive sales by setting targets, implementing sales strategies, and ensuring that customer service standards are met.
  • Provide ongoing training and development opportunities for staff to enhance their product knowledge, customer service skills, and overall performance.
  • Oversee day to day operations, including opening and closing procedures, cash handling, and adherence to company policies and procedures.
  • Supervise and lead store staff, including hiring, training, and managing performance to ensure a high level of customer service.

Education

High School Diploma -

Ulysses S. Grant High School
Van Nuys, CA
06.2019

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Specialist

Manatt Phelps & Phillips
03.2024 - 11.2024

Security Officer

Allied Universal
09.2023 - 03.2023

Military Police (Specialist)

California Army Reserves
01.2023 - Current

Customer Service Manager

Advance Auto Parts
06.2021 - 01.2023

High School Diploma -

Ulysses S. Grant High School

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Sergio Cervantes