Sergio Zambrano
Vancouver,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated, punctual and productive professional to perform effectively independent or teams
Overview
3
3
years of professional experience
Work History
Administrative Assistant
MODULARES LUMVAN
07.2022 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Completed forms, reports, logs and records to handle all documentation for human resources quickly.
Customer Service Advisory
Teleperformance
03.2021 - 06.2021
- Coached new team members and mentored them on service techniques and provided scoring through quality assurance program
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Improving team performance by 5% to 10% per month.
Education
MBA - Business
University Canada West
Vancouver, BC07.2023
Udergraduate Business Administration - Business Administration
Universidad De Cundinamarca
Bogota,Colombia 09.2016
Skills
- Workflow Optimization
- Document Control
- Database Management
- Microsoft Excel
- Team work
- Critical Thinking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Assistant
MODULARES LUMVAN
07.2022 - Current
Customer Service Advisory
Teleperformance
03.2021 - 06.2021
MBA - Business
University Canada West
Udergraduate Business Administration - Business Administration
Universidad De Cundinamarca
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