Sergio Ybarra
Fallbrook,CA
Summary
Enthusiastic Outside Service Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the work and tasks I have to complete in order to be apart of a team. Motivated to learn, grow and excel in golf. Experienced in golf with almost 3 years of experience in being a Outside Service Assistant. Excellent reputation for resolving problems and improving customer satisfaction. Diligent program support professional well-versed in evaluating behavioral and physical needs of every client. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations. Knowledgeable Pool Technician skilled in installing, maintaining and replacing parts and repairing swimming pool machinery and equipment. Trained in swimming pool cleaning methods and for swimming pool chemical basic operations.
Overview
4
4
years of professional experience
Work History
Golf Service Assistant
Pechanga Resort Casino
06.2022 - Current
- Improved customer satisfaction by providing timely and efficient service assistance.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
Behavioral Health Technician
Belair
12.2021 - 06.2022
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs
- Facilitated on-site activities, support groups and outings for clients
- Taught clients how to complete basic household chores and prepare food
- Performed client intake procedures according to internal standards for new admissions
- Conducted client rounds to check on residents
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each
- Counseled and mentored clients on substance use and life choices
- Completed documentation for every incident and forwarded to correct personnel for review
- Took and monitored vital signs, administered medications and managed patient behavior.
Pool Technician
Adolfo And Manny's Pool Supplies
08.2021 - 03.2022
- Tested and balanced pool water to maintain safe and healthy swimming environment
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool
- Educated customers in proper pool operation and maintenance
- Demonstrated courtesy, respect and professionalism to promote company values and customer care
- Maintained clean, safe and appropriately stocked company vehicle
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining
- Assembled and disassembled filters for pool openings, closings and repairs
- Conducted pool safety inspections and reported unresolved issues immediately.
Outside Service Attendant
Vista Valley Country Club
09.2020 - 05.2021
- Maintained clean and orderly work station
- Responded to all customer inquiries thoroughly and professionally
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
- Removed safety hazards, soiled items and trash from customer areas
- Determined customer needs by asking relevant questions and listening actively to responses.
Education
Skills
- Customer service
- Cleaning procedures
- Safety awareness
- Inventory maintenance
- Customer service and assistance
- Vehicle Maintenance
- Problem Solving
- Behavior Observation
- Adaptability and Flexibility
- Attention to Detail
- Interpersonal Skills Development
- Mental Illness Treatment
- Critical Thinking
- Customer Relations
- Diagnostics and troubleshooting
- Project estimation and bidding
- System repairs
- Multitasking Abilities
- Decision Making
- Active Listening
- Self-Motivated
Accomplishments
- Collaborated with team of employees in the development of the business and engine of golf.
- Supervised team of Outside service staff members when pro shop employees were attending business.
- Resolved customer issues through problem solving skills and lead the customer to the best choice possible concluding the problem.
- Collaborated with team of pool technicians in the development of cleaning pools and making sure business was taken care of.
Timeline
Golf Service Assistant
Pechanga Resort Casino
06.2022 - Current
Behavioral Health Technician
Belair
12.2021 - 06.2022
Pool Technician
Adolfo And Manny's Pool Supplies
08.2021 - 03.2022
Outside Service Attendant
Vista Valley Country Club
09.2020 - 05.2021
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