SERGIO ULLOA
Sylmar
Summary
Dynamic professional with over 6 years in customer service, excelling at delivering tailored solutions to enhance client satisfaction. Proven ability to resolve issues swiftly while collaborating effectively with cross-functional teams to achieve organizational goals.
Overview
2
2
Languages
11
11
years of professional experience
Work History
In home expert
AT&T
San Fernando Valley
01.2024 - Current
- Demonstrated wireless products at customer residences to drive sales.
- Resolved customer issues with knowledgeable, friendly service to enhance satisfaction.
- Identified customer needs efficiently to deliver tailored solutions.
- Collaborated with cross-functional teams to meet organizational objectives.
- Conducted follow-ups on client experiences to ensure satisfaction.
Retail Sales Consultant
AT&T
Santa Monica
10.2022 - 01.2024
- Ensured timely store openings and closings to optimize operational efficiency.
- Led initiatives to maximize customer satisfaction through effective service strategies.
- Conducted team huddles to boost morale and enhance team cohesion.
- Offered tailored products to customers based on their specific needs.
Assistant Manager
AT&T
Los Angeles
11.2020 - 10.2022
- Hold weekly and monthly meetings to hit store quota
- Coach sales consultants on behaviors to improve results
- Manage sales consultants integrity with monthly reports
- Be in charge of sales consultants quota
- Delegating different roles within team members
- Keeping store inventory and funds accounted for.
Retail Sales Consultant
AT&T
West Hollywood
09.2019 - 11.2020
- Greeted customers in a friendly and professional manner.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Retail Sales Associate
Spectrum
08.2018 - 08.2019
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Electronics and Entertainment Lead
Market Source, Inc.
02.2016 - 08.2018
- Developed and implemented strategies to ensure quality assurance of electronic products.
- Provided technical guidance and support to team members on electronic product development activities.
- Conducted periodic performance reviews of team members to identify areas for improvement.
- Collaborated with other departments to ensure timely delivery of electronic components.
- Identified process improvements and developed innovative solutions for the electronics department.
- Developed customer relationships by providing excellent customer service.
- Assisted customers in selecting appropriate products for their needs.
- Maintained accurate records of sales, orders and payments received from customers.
Wireless Team Member
Market Source, Inc.
04.2015 - 02.2016
- Assisted customers with wireless product selection and service inquiries.
- Educated customers on device features, plans, and promotions.
- Processed transactions efficiently using point-of-sale systems.
Education
High School Diploma -
Puc Lakeview Charter High School
SylmarSkills
- Sales Development
- Customer Satisfaction
- Teamwork and Collaboration
- Friendly and Outgoing
- Verbal and Written Communication
- Conflict Resolution
- Positive and Professional
- Wireless technology knowledge
- Technical troubleshooting
- Flexible and adaptable
Languages
- English, Developed and implemented strategies to ensure quality assurance of electronic products. Provided technical guidance and support to team members on electronic product development activities. Conducted periodic performance reviews of team members to identify areas for improvement. Collaborated with other departments to ensure timely delivery of electronic components. Identified process improvements and developed innovative solutions for the electronics department. Developed customer relationships by providing excellent customer service. Assisted customers in selecting appropriate products for their needs. Maintained accurate records of sales, orders and payments received from customers.
- Spanish
Professional Activities And Honors
- Lead the Woodland Hills, CA store from the bottom 1,000 to the top 100 stores in the nation in six months
- Received honors and certificates for exceptional performance at a district and national level
- Promoted to oversee four surrounding stores while leading our district in monthly sales
Languages
English
Professional
Spanish
Professional
Timeline
In home expert
AT&T
01.2024 - Current
Retail Sales Consultant
AT&T
10.2022 - 01.2024
Assistant Manager
AT&T
11.2020 - 10.2022
Retail Sales Consultant
AT&T
09.2019 - 11.2020
Retail Sales Associate
Spectrum
08.2018 - 08.2019
Electronics and Entertainment Lead
Market Source, Inc.
02.2016 - 08.2018
Wireless Team Member
Market Source, Inc.
04.2015 - 02.2016
High School Diploma -
Puc Lakeview Charter High School