Sergio Rosas
Sacramento
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
2
2
Languages
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Retail Store Manager
AT&T Mobility
Brentwood
08.2020 - Current
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Supervised daily store operations and ensured adherence to company policies.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Education
Associate of Arts - Biochemistry
Sierra College
Rocklin, CA 07.2016 - 05.2019
Skills
- Inventory management
- Sales growth
- Visual merchandising
- Customer engagement
- Customer service
- Team leadership
- Staff training
- Employee scheduling
- Time management
- Problem solving
- Adaptability
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
- Diamond Club Award (Highest ranked store in both sales and customer service in Northern California)
References
References available upon request.
Timeline
Retail Store Manager
AT&T Mobility
08.2020 - Current
Associate of Arts - Biochemistry
Sierra College
07.2016 - 05.2019