Sergio Rizzo
Hawthorne
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Extensive background across multiple areas such as analytics, data entry, and instructional support, Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
9
9
years of professional experience
Work History
Processing Coordinator
24 Hour Home Care
08.2022 - Current
- Oversaw and ensured that various providers schedules were processed, exported, and successfully paid out.
- Handled provider issues and used internal software for deeper analytics to provider and consumer concerns as well as recoup objectives.
- Connected with different departments in regards to client communication and resolutions to various cases.
- Conducted regular process audits, identifying inefficiencies and recommending corrective actions to optimize operations.
- Analyzed historical trends in processing volumes, forecasting future needs accurately to ensure adequate staffing levels were maintained during peak periods.
Instructional Assistant
Rogers Middle School
11.2021 - 08.2022
- Delivered curriculum in both one-on-one lessons and group learning environments. Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
Front Desk Agent
The Portofino Hotel & Marina
08.2018 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, and reviewed these charges with guests at checkout.
- Used internal software to process reservations, check-ins, and check-outs.
Sales Associate
Finish Line
08.2016 - 05.2018
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Bachelors Of Science - Criminal Justice
California State Dominguez Hills
Carson, CA05.2021
Skills
- Organization and Prioritization
- Bilingual in English and Spanish
- Computer proficiency and Microsoft Office Skills
- Detail Oriented
- Problem-solving skills
- Documentation
- Deadline management
- Guest services
- Effective communication
Languages
English
Spanish
Timeline
Processing Coordinator
24 Hour Home Care
08.2022 - Current
Instructional Assistant
Rogers Middle School
11.2021 - 08.2022
Front Desk Agent
The Portofino Hotel & Marina
08.2018 - 03.2020
Sales Associate
Finish Line
08.2016 - 05.2018
Bachelors Of Science - Criminal Justice
California State Dominguez Hills
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