Sergio Rivas
Los Angeles
Summary
Dynamic Store Manager with expertise in team leadership, employee training, and conflict resolution. Proven ability to analyze performance indicators and develop actionable plans to drive sales and enhance customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Los Angeles
06.2019 - Current
- Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
- Greets customers and clinic patients, and offers assistance with products and services.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Resolves customer complaints and helps respond to customers’ special needs.
- Analyzes financial and performance data; develops action plans to increase sales and control costs.
- Reviews KPIs daily and prepare to discuss with district management.
- Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
- Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law.
- Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support.
- Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
- Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members.
- Makes hiring, promotion and termination decisions.
- Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
- Develops employee performance plans and follows up according to deadlines.
- Monitors and approves team member compensation.
- Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
- Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
- Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.
Education
High School Diploma -
USC MAST HIGH SCHOOL
Los Angeles, CA06-2025
Skills
- Team leadership
- Conflict resolution
- Employee training
- Financial reporting
- Sales strategy
- Retail inventory management
- All pharmacy retail operation management
- Business reporting management
- People and performance management
- Training and personal development
Certification
- California Pharmacy Technician lisence
- PTCB
Accomplishments
- District Immunization lead - Lead the team to meet Immunization goals
- Management and Pharmacist recruiter
Timeline
Store Manager
Walgreens
06.2019 - Current
High School Diploma -
USC MAST HIGH SCHOOL