Sergio Perez
Indio
Summary
Reliable [Job Title] bringing [Number] years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Service Advisor
I-10 Chrysler Dodge Jeep Ram
Indio
04.2025 - Current
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled service appointments and coordinated technician assignments effectively.
- Explained service options and recommendations to customers clearly and thoroughly.
- Processed customer transactions and managed service paperwork accurately.
- Collaborated with technicians to ensure timely completion of services requested.
- Maintained a clean and organized service area for optimal customer experience.
- Utilized dealership software to track service history and manage appointments.
- Addressed customer concerns and provided solutions to enhance satisfaction levels.
- Prepared invoices for services rendered and collected payments from customers.
- Promptly responded to customer inquiries via phone, email or in person.
Parts Specialist
RDO Equipment
07.2020 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Maintenance Engineer
Marriott Vacations Worldwide
05.2017 - 04.2020
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed troubleshooting and repair for complex electrical equipment.
- Organized and directed maintenance shutdowns and startups.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Maintained strong relationships with vendors and suppliers, securing high-quality parts at competitive prices for the company.
- Established maintenance schedules to ensure timely completion of all required tasks while minimizing disruptions to operations.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Subway manager
SUBWAY®Restaurants
Mecca
03.2013 - 05.2017
- Supervised daily operations to ensure efficient restaurant workflow.
- Trained and mentored staff to enhance service quality and teamwork.
- Managed inventory levels to maintain product availability and minimize waste.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Developed promotional strategies to increase customer engagement and sales.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
High School Diploma -
Desert Mirage High School
Thermal, CASkills
- Shipping and receiving
- Warehouse Operations
- Technical knowledge
- Returns processing
- Customer Service
- Ordering parts
- Shipping and receiving
- Warehouse Operations
- Technical knowledge
- Returns processing
- Customer Service
- Ordering parts
- Email Communication
- Inventory Management
- Forklift Operation
- Verbal and written communication
- Packaging and Labeling
- Email Communication
- Inventory Management
- Forklift Operation
- Verbal and written communication
- Packaging and Labeling
- Customer service
- Service scheduling
- Inventory control
- Computer skills
- Warranty claims process management
Languages
4,4
Timeline
Service Advisor
I-10 Chrysler Dodge Jeep Ram
04.2025 - Current
Parts Specialist
RDO Equipment
07.2020 - Current
Maintenance Engineer
Marriott Vacations Worldwide
05.2017 - 04.2020
Subway manager
SUBWAY®Restaurants
03.2013 - 05.2017
High School Diploma -
Desert Mirage High School