SERGIO PERALTA
Chula Vista
Summary
Talented hospitality professional with [Number] years as Night Auditor. Progressive experience in hotel industry with expertise in multiple areas of operations. Friendly, outgoing and responsible team player.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Night Auditor
La Fiesta Inn
01.2016 - 10.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Agent
La Quinta Inn
11.2010 - 12.2014
- Greeted and welcomed all hotel guests with a smile
- Verified that personal and payment information on guest accounts was accurate and complete
- Resolved service-related problems in a timely manner
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
Front Desk Agent
500 West Hotel
03.2011 - 11.2011
- Greeted and welcomed all hotel guests with a smile
- Reviewed account information and charges with guests during check-out
- Resolved service-related problems in a timely manner
- Verified that personal and payment information on guest accounts was accurate and complete
- Greeted, registered and assigned rooms to guests of hotels or motels
- Made and confirmed reservations.
Front Desk
Reiss Hotel
11.2007 - 03.2011
- Greeted and registered guests and issued keys
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Education
GED -
Whittier Adult School
Whittier, CA01.1998
Skills
- Guest services
- Service-oriented
- Adaptability and responsiveness
- Front desk experience
- Reservations and booking system experience
- Courteous and helpful
- Hospitality background
- Welcoming guests
Certification
Certificate in Customer Appreciation Dealing With Difficult People and Decision Making
Languages
Spanish
Advanced (C1)
Timeline
Front Desk Night Auditor
La Fiesta Inn
01.2016 - 10.2018
Front Desk Agent
500 West Hotel
03.2011 - 11.2011
Front Desk Agent
La Quinta Inn
11.2010 - 12.2014
Front Desk
Reiss Hotel
11.2007 - 03.2011
GED -
Whittier Adult School
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