Sergio Pena
Vista
Summary
Dedicated and customer-focused restaurant professional with over 6 years of experience in fast-paced dining environments. Skilled in customer service, food and beverage handling, cash management, and team collaboration. Proven ability to maintain high service standards, ensure customer satisfaction, and support efficient restaurant operations. Experienced in serving, bussing, food running, and beverage preparation, with strong multitasking and communication skills in both English and Spanish.
Overview
13
13
years of professional experience
Work History
Server and Expo
Amalfi Cucina Italiana
Oceanside, CA
11.2025 - Current
- Cleared and reset tables efficiently for quick customer turnover.
- Maintained cleanliness of dining areas to enhance guest experience consistently.
- Collaborated with team members to ensure smooth restaurant operations daily.
- Restocked supplies and equipment to maintain operational efficiency daily.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Resolved guest complaints diplomatically, enhancing overall dining experience and satisfaction ratings.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
waiter
Bologna Gourmet
Carlsbad
01.2022 - 05.2024
- Provided exceptional customer service to enhance dining experience.
- Managed order accuracy and timely delivery for customer satisfaction.
- Collaborated with kitchen staff to ensure efficient service flow at peak.
- Managed cash register transactions accurately and efficiently at peak hours.
- Developed seasonal drink recipes, boosting sales and customer engagement.
- Crafted high-quality beverages, enhancing customer satisfaction daily.
Server, Busser and Food Runner
Broken Yolk Cafe
Chula Vista
02.2013 - 11.2020
- Assisted servers with delivering food and beverages promptly.
- Maintained cleanliness of dining area and reset tables expertly.
- Delivered food orders promptly, ensuring optimal customer satisfaction.
- Collaborated with servers to prioritize and expedite food deliveries efficiently.
- Monitored dining room for guest needs, enhancing service responsiveness.
- Processed payments accurately and efficiently using POS systems.
- Delivered food and beverages efficiently to ensure timely service in fast-paced environment.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
Education
High School Diploma - Program
Vista Adult School
Vista10.2025
ESL - Program
Palomar College
San Marcos12.2016
Skills
- Multi-tasking
- POS Clover and Toast
- Hospitality service expertise
- Food Handler
- Punctual
- Strong work ethic
- Team collaboration
- Guest Support
- RBS Certificate
- Sexual Harassment Training
- Time management
- Conflict resolution
- I learn faster
Languages
English (bilingual)
Spanish (native)
Timeline
Server and Expo
Amalfi Cucina Italiana
11.2025 - Current
waiter
Bologna Gourmet
01.2022 - 05.2024
Server, Busser and Food Runner
Broken Yolk Cafe
02.2013 - 11.2020
ESL - Program
Palomar College
High School Diploma - Program
Vista Adult School