Sergio Ocampo
Los Angeles
Summary
Skilled and versatile field technician and service professional with extensive experience in plumbing, diagnostics, mechanical repair, and business operations. Proven ability to troubleshoot complex systems, communicate effectively with clients, and manage service workflows. Strong background in customer service, team supervision, and technical problem-solving across multiple industries.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Advisor, Diagnostic Specialist, Plumber, Field Technician, Driver
HN Harris Plumbing
Los Angeles, CA
01.2021 - 01.2025
- Performed on-site diagnostics for residential and commercial plumbing systems.
- Explained issues, solutions, and pricing to customers with clarity and professionalism.
- Completed repairs, installations, and maintenance following safety and quality standards.
- Managed service routes, equipment, and customer communication.
- Built strong client trust through accurate assessments and transparent recommendations.
Service Advisor, Small Engine Mechanic (2-Stroke), Business Owner / Manager
Sandoval’s Lawnmowers
Canoga Park, CA
01.2014 - 01.2021
- Diagnosed and repaired 2-stroke engines, lawn equipment, and small machinery.
- Managed daily operations, inventory, customer service, and vendor relationships.
- Provided estimates, technical explanations, and service recommendations.
- Trained staff and implemented efficient workflow systems.
- Oversaw budgeting, sales, and business strategy.
Utility Worker, Compounder, Pre-Weigh Supervisor
Thibiant International
Chatsworth, CA
01.2008 - 01.2014
- Prepared, measured, and organized raw materials for cosmetic production.
- Supervised pre-weigh operations ensuring accuracy and compliance.
- Supported compounders in batching, mixing, and quality control processes.
- Maintained documentation, safety standards, and production timelines.
Store Supervisor (5 employees), Cook, Cashier, Dishwasher
Tommy’s Burgers
Chatsworth, CA
01.2007 - 01.2008
- Supervised a small team and coordinated daily restaurant operations.
- Delivered customer service, food preparation, and cash handling.
- Ensured cleanliness, safety, and workflow efficiency.
LaserTech Surveyor (LTS Software System)
LaserTech Floorplans
Headquarters in British Columbia, Canada
01.2000 - 01.2007
- Traveled to multiple U.S. cities (Atlanta, Denver, Tucson, Dallas, and others) to conduct on-site measurements.
- Created accurate digital floorplans for real estate, construction, and design clients.
- Ensured precision, consistency, and timely project delivery.
- Utilized LTS software and CAD-based tools for data capture and layout generation.
Life Insurance Agent, Sales and Refinancing Trainer, Office Manager
Primerica Financial Services
Los Angeles, CA
01.1998 - 01.2006
- Provided financial guidance, insurance products, and refinancing solutions.
- Trained new agents in sales techniques, compliance, and client communication.
- Managed office operations, scheduling, and customer relations.
- Licensed by the State of California for Life Insurance Sales.
Plumbing Technician
Roto-Rooter
Los Angeles, CA
01.1998 - 01.2001
- Performed residential and commercial plumbing services, including diagnostics and repairs.
- Completed a professional plumbing course through PHCC of the Greater Los Angeles Area, scoring 80 on the licensing exam.
- Assisted senior plumbers, handled service calls, and maintained equipment.
- Developed strong customer communication and problem-solving skills.
Education
Los Angeles Trade Technical College
Los Angeles, CA03-2000
Skills
- Plumbing diagnostics and repair
- Customer communication and service
- Small engine repair (2-stroke)
- Field surveying and measurements
- AutoCAD fundamentals and digital layout
- Sales, training, and client relations
- Team supervision and workflow management
- Business operations and budgeting
Certification
- AutoCAD Training Course (2000)
- PHCC of the Greater Los Angeles Area — Plumbing Training Program (Score: 80)
- California State Life Insurance License
- Additional technical training in diagnostics, customer service, and field operations
Timeline
Service Advisor, Diagnostic Specialist, Plumber, Field Technician, Driver
HN Harris Plumbing
01.2021 - 01.2025
Service Advisor, Small Engine Mechanic (2-Stroke), Business Owner / Manager
Sandoval’s Lawnmowers
01.2014 - 01.2021
Utility Worker, Compounder, Pre-Weigh Supervisor
Thibiant International
01.2008 - 01.2014
Store Supervisor (5 employees), Cook, Cashier, Dishwasher
Tommy’s Burgers
01.2007 - 01.2008
LaserTech Surveyor (LTS Software System)
LaserTech Floorplans
01.2000 - 01.2007
Life Insurance Agent, Sales and Refinancing Trainer, Office Manager
Primerica Financial Services
01.1998 - 01.2006
Plumbing Technician
Roto-Rooter
01.1998 - 01.2001
Los Angeles Trade Technical College