Sergio Morales
Beaumont
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Confident Sales leader with over 10 years of experience in retail who is focused on increasing revenues.
Overview
15
15
years of professional experience
Work History
General Manager
Porsche Design
2020.01 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules off site training and development
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management, company procedures, and POS systems.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Ecommerce Sales
Self Employed
2019.10 - Current
- Drove revenue totals by bringing in top sales numbers.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Organized, packed and shipped paackages on a daily basis
Sales Manager
Porsche Design
2013.07 - 2020.01
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Lead Sales Associate
Calvin Klein
2011.12 - 2013.07
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Developed and maintained knowledge of current sales and promotions.
Manager
McDonald's
2008.07 - 2011.07
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Beaumont High School
Beaumont CA06.2009
Skills
- Sales Team Development
- Project Planning
- Market Analysis
- Product Analysis
- Problem Resolution
- Customer Experience
- Staff Motivation
- Coaching and Mentoring
- Leadership
Timeline
General Manager
Porsche Design
2020.01 - Current
Ecommerce Sales
Self Employed
2019.10 - Current
Sales Manager
Porsche Design
2013.07 - 2020.01
Lead Sales Associate
Calvin Klein
2011.12 - 2013.07
Manager
McDonald's
2008.07 - 2011.07
High School Diploma -
Beaumont High School
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