Sergio Hinojosa Garcia
National City
Summary
Dynamic Protective Service Worker with a proven track record at HHSA County of San Diego, skilled in crisis intervention and trauma-informed care. Adept at collaborating with multidisciplinary teams to enhance family wellbeing outcomes. Recognized for employing de-escalation techniques and building strong relationships, ensuring safety and stability for vulnerable children and families.
Overview
4
4
years of professional experience
Work History
Protective Service Worker
HHSA County of San Diego, Child, Family, and Wellbeing
10.2023 - Current
- Documented case notes and maintained accurate records in compliance with regulatory standards.
- Collaborated with multidisciplinary teams to address complex family dynamics effectively.
- Provided crisis intervention support, ensuring safety and stability for vulnerable children and families.
- Trained new staff on best practices in protective services, fostering a culture of continuous improvement.
- Monitored client progress and adjusted support strategies to enhance family wellbeing outcomes.
- Educated families on available resources and services to promote self-sufficiency and resilience.
- Conducted home visits to evaluate living conditions for children under protective supervision, ensuring a safe environment conducive to their wellbeing.
- Collaborated with multidisciplinary teams, including social workers, healthcare providers, and educators, to develop individualized service plans for clients in need.
- Enhanced cooperation between law enforcement agencies and local organizations through effective communication and collaboration.
- Ensured timely response to emergency situations by maintaining open lines of communication with dispatchers, first responders, and other relevant parties.
- Documented data and completed accurate updates to case records.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Case Manager Intern
Telecare AgeWise
09.2021 - 09.2023
- Monitored client progress and adjusted care strategies to enhance outcomes and satisfaction.
- Provided resources and referrals to clients for additional support services as needed.
- Documented case notes accurately in electronic health record systems to ensure compliance and continuity of care.
- Assisted in crisis intervention situations, employing de-escalation techniques to manage conflicts effectively.
- Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
- Provided crisis intervention support when necessary, deescalating tense situations and connecting clients with appropriate resources for assistance.
- Collaborated with multidisciplinary teams to provide comprehensive services tailored to clients'' unique needs.
- Coordinated with healthcare providers to align on treatment plans, improving client health outcomes.
- Advocated for clients' needs during interdisciplinary team meetings, ensuring comprehensive care.
Education
Bachelor of Science - Social Work
San Diego State University
San Diego, CA05-2022
Skills
- De-escalation techniques
- Multicultural sensitivity
- Motivational interviewing
- Professional boundaries
- Cultural history
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Active listening
- Relationship building
Languages
Spanish
Limited Working
Timeline
Protective Service Worker
HHSA County of San Diego, Child, Family, and Wellbeing
10.2023 - Current
Case Manager Intern
Telecare AgeWise
09.2021 - 09.2023
Bachelor of Science - Social Work
San Diego State University