Sergio Grado
Alhambra
Summary
Operations professional with extensive experience managing teams and overseeing daily functions in customer operations and logistics. Adept at training staff, resolving conflicts, and ensuring compliance with safety standards to maintain service excellence and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Membership / Youth Sports / Youth Enrichment Coordinator
YMCA of Metropolitan Los Angeles
Los Angeles
12.2025 - Current
- Oversee daily operations across membership services, youth sports, and enrichment programs serving community members and families
- Supervise, train, and onboard new employees to ensure operational readiness and service consistency
- Conduct candidate interviews and support hiring decisions in coordination with leadership
- Coordinate staffing schedules, program logistics, and facility operations to maintain smooth daily execution
- Serve as escalation point for staff and customer issues, resolving conflicts and ensuring high service quality
- Ensure compliance with safety policies, risk management standards, and organizational procedures
- Manage cash handling, reporting, and reconciliation with accuracy and accountability
Front Desk Supervisor
West San Gabriel Valley YMCA
Alhambra
04.2018 - 12.2025
- Supervised front desk operations including staffing, scheduling, and daily workflow management
- Trained and led new employees, ensuring consistent customer service standards and operational efficiency
- Drove membership sales and program enrollment including swim lessons and youth camps
- Coordinated YMCA programs, events, and facility operations supporting large member volume
- Managed cash handling, deposits, and financial reporting with accuracy
- Maintained member satisfaction through conflict resolution and service recovery
Class B Driver
Flying Food Group
Inglewood
04.2024 - 04.2025
- Loaded, organized, and transported airline food and beverage carts under strict time and safety requirements
- Ensured accurate delivery schedules and compliance with operational procedures
Driver Trainee
Swift Transportation
Jurupa Valley
03.2024 - 04.2024
- Performed pre-trip and post-trip inspections ensuring DOT safety compliance
- Operated refrigerated tractor-trailers and supported route planning for on-time deliveries
Crew Member
McDonald’s
Alhambra
02.2016 - 12.2017
- Provided high-volume customer service in fast-paced environment, ensuring customer satisfaction and loyalty
- Oversaw cash handling and register accuracy while maintaining operational cleanliness to support smooth business operations
Education
Santa Monica College
Santa Monica, CAHigh School -
Alhambra High School
Alhambra, CASkills
- Operations Management
- Staff Supervision
- Training & Development
- Scheduling & Staffing
- Customer Experience
- Cash Handling & Reconciliation
- Youth program development
- Compliance & Safety Procedures
- Conflict Resolution
- Program Coordination
- Microsoft Office
- Process Improvement
Certification
CPR/BLS, 09/01/26
Timeline
Membership / Youth Sports / Youth Enrichment Coordinator
YMCA of Metropolitan Los Angeles
12.2025 - Current
Class B Driver
Flying Food Group
04.2024 - 04.2025
Driver Trainee
Swift Transportation
03.2024 - 04.2024
Front Desk Supervisor
West San Gabriel Valley YMCA
04.2018 - 12.2025
Crew Member
McDonald’s
02.2016 - 12.2017
Santa Monica College
High School -
Alhambra High School