Sergio Franco
Sacramento,CA
Summary
Dedicated Armed Security Officer with proven skills in CCTV monitoring, emergency response, and conflict de-escalation. Committed to enhancing public safety and implementing effective security protocols.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Allied Universal Security Services
Jacksonville, FL
10.2022 - 11.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent unauthorized access or suspicious activity.
- Responded promptly to alarms and incidents, coordinating with law enforcement when necessary.
- Implemented security protocols, enhancing emergency response procedures across assigned locations.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Collaborated with management to assess risks and improve overall security measures effectively.
- Utilized surveillance equipment to monitor activity, ensuring compliance with established policies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Led training sessions for new hires on security protocols, fostering a culture of teamwork and preparedness among colleagues.
- Monitored CCTV systems to identify and respond to security breaches, improving overall security response times.
Armed Security Officer
First Coast Security
Jacksonville, FL
04.2007 - 10.2022
- Trained new security officers on operational procedures and best practices for situational awareness.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Collaborated with law enforcement agencies during investigations, contributing vital information for case resolution.
- Provided first response to emergency situations, coordinating with law enforcement and emergency medical services for effective resolution.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Issued access cards to authorized personnel to monitor access points.
Education
High School Diploma -
Belmont High School
Los Angeles, CA06.1994
No Degree -
California State University, Los Angeles
Los Angeles, CASkills
- Public safety
- Body armor usage
- Report writing
- Guest relations
- Surveillance monitoring
- Computer skills
- Emergency response
- Facility protection
- CCTV monitoring
- Conflict de-escalation
- Access control
- Multilingual abilities
Certification
California BSIS Guard License
California BREEZE Fire Arm License
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Armed Security Officer
Allied Universal Security Services
10.2022 - 11.2025
Armed Security Officer
First Coast Security
04.2007 - 10.2022
High School Diploma -
Belmont High School
No Degree -
California State University, Los Angeles