Sergio Mora
Sunnyvale
Summary
Results-driven office clerk with a proven track record in administrative support and customer service. Equipped with a solid foundation in environmental management, earned through a five-year degree program. Demonstrated ability to thrive in fast-paced environments, maintaining composure under pressure while delivering exceptional service. Bilingual (Spanish and English) with strong planning, problem-solving, and communication skills. Committed to teamwork and professionalism, eager to leverage my diverse experience to contribute to a dynamic office environment.
Key Qualifications:
* Environmental Management Degree
* Strong Administrative and Customer Service Skills
* Bilingual (Spanish and English)
* Excellent Problem-Solving and Communication Abilities
* Valid Driver's License
* Work Authorization Documents
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Legendary Event Staffing and Entertainment
10.2023 - 12.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Receptionist
Alta View Animal Hospital
08.2022 - 10.2023
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
Host/Bartender
Lulus Taqueria
08.2021 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
HSEQ Manager
Avancemos Business Consulting
02.2019 - 03.2021
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Different functions in my work related to:
The development of documents regarding quality management, planning of environmental management systems within the companies that wanted to be certified with environmental permits.
Conducting training on occupational health and safety.
Monitoring the different projects where we were implementing new strategies.
Answering calls.
Send market opening mailings.
Use of excel and Officesuite
Education
ESL-Emphasis On Professional Conversations -
California College of Communication
06.2022
Professional ESL Program -
California College of Communications
Santa Clara, CA02-2022
Environmental Management - HSEQ, Safety Management Systems, Green Markets
Universidad Piloto De Colombia
11.2019
High School Diploma -
La Salle High School
Bogota, Colombia11-2013
Skills
- Efficient Service
- Solution Development
- Guest Services
- Cash Register Operations
- Complaint Resolution
- Customer Service and Assistance
- Microsoft Office
- Bilingual (Spanish-English)
- Document Management
- Scheduling appointments
- Meeting Coordination
- Team leadership
- Workflow optimization
Languages
Spanish
Native or Bilingual
English
Full Professional
Education
Bogota, Colombia,Campbell, CA
Timeline
Supervisor of Operations
Legendary Event Staffing and Entertainment
10.2023 - 12.2024
Receptionist
Alta View Animal Hospital
08.2022 - 10.2023
Host/Bartender
Lulus Taqueria
08.2021 - 08.2022
HSEQ Manager
Avancemos Business Consulting
02.2019 - 03.2021
Environmental Management - HSEQ, Safety Management Systems, Green Markets
Universidad Piloto De Colombia
ESL-Emphasis On Professional Conversations -
California College of Communication
Professional ESL Program -
California College of Communications
High School Diploma -
La Salle High School
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