SERGIO ESCOBAR

Process daily purchase orders from customers' emails.

Run daily report of orders on hold and future orders.

B2B and B2C business to provide product availability, pricing, shipment status, tracking information, order changes, copies of BOL, Invoice, MSDS documentation, COA of product.

Internal communication with Warehouse department, Accounting department, Logistics & Shipping department to obtain updated information for an order and/or customer's account.

Attend incoming French calls from customers looking for their shipments and general information.

Use of 360 program to register orders, inquires, emails, follow ups and general cases processing from customers.

Escalate orders issues to upper management to solve ongoing matters with an order.

Follow up on order date changes requests from customer, confirm with respective warehouse.

Update open orders report to modify shipping dates, delivery dates and tentative dates.

Send email Order Acknowledgement to customers with attachment to confirm all purchase order requirements, prices, quantities, dates, and conditions.

Request releasing of orders on C1, AD4, CH and M2 holds to Accounting Department.

Inbound/Outbound English and French calls to assist customers with prices and availability.

Data entry of purchase orders from customers using SAP system.

B2B and B2C business selling of ventilation and kitchen products.

Created Return Good Authorization number for non-wanted or damaged merchandise.

Released electronic EDI orders upon verification of price, quantities, freight, job quotes.

Inbound calls from Home Depot stores followed up orders and shipments.

Processed average 70 faxed orders daily into SAP data system.

Inbound/Outbound calls to clients confirmed missing order information.

B2B business selling of appliances products.

Assisted technically customers inquiring about product performance.

Issued return authorizations for damaged goods and wrong shipment of orders.

• Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
• Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
• Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
• Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
• Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.

Inbound/Outbound calls assisted customers with barbecue product assembly.

Processed warranty applications through mail received and receipt verification.

Assisted customers with parts and service on wood and gas fireplace units.

Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.

Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.

Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.

Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.