Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Avila

Victoria,BC

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at Capital One. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in active listening and data entry, adept at turning escalated calls into satisfactory resolutions. Demonstrated critical thinking in fast-paced environments, contributing to significant customer satisfaction improvements.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Capital One
09.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Storage Manager

Dyminel Group S.A.S.
03.2024 - 07.2024
  • Enhanced inventory management by implementing a comprehensive storage system and organizing warehouse layout.
  • Established performance benchmarks for employees to measure productivity levels, identify areas for improvement, and set attainable goals.

Education

High School Diploma -

CEDAP
Bogota, Colombia

C1 English Diploma -

Smart Language Academy
Bogota, Colombia

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Capital One
09.2024 - 12.2024

Storage Manager

Dyminel Group S.A.S.
03.2024 - 07.2024

High School Diploma -

CEDAP

C1 English Diploma -

Smart Language Academy

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Sergio Avila