Sergio Arias Soto
Inglewood
Summary
Dynamic and goal-oriented professional with extensive experience at NAPA Auto Parts, excelling in customer service and upselling strategies. Proven ability to build rapport and enhance customer satisfaction through personalized service. Skilled in point of sale systems and known for reliability and attention to detail, driving repeat business and loyalty.
Overview
6
6
years of professional experience
Work History
Counter Salesperson
NAPA Auto Parts - Genuine Parts
02.2025 - Current
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
07.2022 - 02.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Counter Salesperson
AutoZone
01.2021 - 07.2022
- Increased customer satisfaction by providing personalized service and product recommendations.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
Security Officer
Pacwest Security
01.2021 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Pizza Chef
Erewhonmarket
07.2019 - 02.2021
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
Education
High School Diploma -
Youthbuild Charter School
Inglewood, CA06-2025
Skills
- Quick learner
- Goal-oriented mindset
- Upselling strategies
- Building rapport
- Point of sale systems
- Returns handling
- Teamwork
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Customer assistance
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Counter Salesperson
NAPA Auto Parts - Genuine Parts
02.2025 - Current
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
07.2022 - 02.2025
Counter Salesperson
AutoZone
01.2021 - 07.2022
Security Officer
Pacwest Security
01.2021 - 12.2021
Pizza Chef
Erewhonmarket
07.2019 - 02.2021
High School Diploma -
Youthbuild Charter School
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