SERGII KOVALENKO
Peace River,Canada
Summary
Dynamic professional with extensive experience in customer relationship management and team development at Right Choice Camps & Catering Ltd. Proven ability to enhance operational efficiency through effective inventory control and critical thinking. Adept at resolving conflicts and fostering a collaborative environment, ensuring exceptional service delivery and client satisfaction.
Overview
15
15
years of professional experience
Work History
Administrative Clerk
Right Choice Camps & Catering Ltd.
, Canada
07.2023 - Current
- Check In all arrivals by distribution and collection of all necessary paperwork for guest registration and room assignment
- Enter all registration information and data entry into the facility software database and other computer programs to check in and check out employees and clients
- Perform all required filing and data entry required by Management
- Answer all incoming calls in a friendly and pleasant manner
- Provide assistance to Camp Manager with the preparation of all documents (signage, staff changes, and correspondence) and reports as required
- Order and stock inventory as required. Complete stock inventory daily
- Computer literate with Microsoft Office programs
- Ability to work independently with little supervision
- Confirms that appropriate inventory levels are in place and inform Manager of required needs
- Reports damaged, abandoned or stolen articles to the Facility Manager
- Development of a Team atmosphere within the facility
- Understands HACCP and company approved methods of stock rotation: using the First in First Out method (FIFO)
- Supervises and directs housekeeping and janitorial staff
- QAQC Inspections rooms, hallways, Gym and recreations zone
Cleaner
Double Clean cleaning company
Edmonton, Canada
05.2023 - 07.2023
- Company Overview: Edmonton, Canada
- Offices cleaning / Restaurants cleaning
- Preparing real estate before moving in new clients
- Keeping facilities and common areas clean and maintained.
- Notifying managers of necessary repairs.
Travel Agency Manager
Travel with us» Travel Agency
Odessa, Ukraine
02.2021 - 11.2022
- Company Overview: Odessa, Ukraine
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Evaluated employee performance and conveyed constructive feedback to improve skill
- Odessa, Ukraine
Tourism Manager
Pegas Touristik Tour operator
03.2013 - 11.2020
- Company Overview: Turkey, Thailand, Vietnam
- Provided primary customer support to internal and external customers. In different department of company around the world
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about services.
- Turkey, Thailand, Vietnam
Animation team leader
Demerdzhi Hotel
Crimea, Ukraine
06.2010 - 09.2012
- Company Overview: Crimea, Ukraine
- Organising children's activities
- Organization and participation in the work of a mini club
- Conducting activities for adults
- Organisation of the daily routine for hotel guests
- Crimea, Ukraine
Education
Master of Arts - Tourism and Hospitality Management
Classic Private University
Zaporizhzhya, Ukraine02.2013
Skills
- Customer relationship management
- Conflict resolution
- Team development
- Multitasking
- Inventory control
- Critical thinking
- Policy and procedure adherence
- Problem-solving ability
- Oral and written communication
- Time management
References
Available Upon Request
Languages
- English
- Ukrainian
- Russian
- Turkish
Timeline
Administrative Clerk
Right Choice Camps & Catering Ltd.
07.2023 - Current
Cleaner
Double Clean cleaning company
05.2023 - 07.2023
Travel Agency Manager
Travel with us» Travel Agency
02.2021 - 11.2022
Tourism Manager
Pegas Touristik Tour operator
03.2013 - 11.2020
Animation team leader
Demerdzhi Hotel
06.2010 - 09.2012
Master of Arts - Tourism and Hospitality Management
Classic Private University
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