Sergey Kazbekov
Maple
Summary
Dynamic Senior Regional Manager at Tokyo Smoke with a proven track record in operations management and team development. Enhanced customer satisfaction through data-driven decision making and innovative solutions. Cultivated a positive work culture, leading to increased employee motivation and retention. Skilled in relationship building and effective communication, driving significant revenue growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Regional Manager
Tokyo Smoke
07.2023 - Current
- Streamlined operations for increased efficiency by analyzing performance data and identifying areas for improvement.
- Led regional expansion efforts by researching potential markets, establishing strategic partnerships, and overseeing branch openings.
- Created a positive work culture that motivated employees to excel at their jobs while fostering teamwork across departments.
- Collaborated with cross-functional teams to develop innovative solutions for addressing client needs, increasing satisfaction rates significantly.
- Orchestrated successful marketing campaigns that resulted in significant increases in customer acquisition and revenue generation.
- Managed budgets, ensuring optimal allocation of resources for maximum return on investment.
- Attracted, retained and developed top talent to enhance team performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Roofing Contractor / Estimator
Regal Roofing & Contracting
01.2019 - 05.2023
- Maintained safe working conditions on job sites, conducting regular safety meetings and enforcing proper use of protective gear.
- Streamlined the repair process for damaged roofs, addressing issues quickly to prevent further damage.
- Implemented efficient scheduling methods to optimize crew productivity and minimize downtime between projects.
- Ensured top-notch workmanship by leading a team of skilled professionals, providing necessary training and guidance.
- Increased company revenue through accurate job bidding and cost estimation strategies.
- Optimized inventory management procedures to reduce waste, cut costs, and ensure availability of necessary materials at all times.
- Inspected problem roofs to determine best repair procedures.
- Followed manufacturer instructions and specifications to perform proper installation.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Inspected roofs and identified deficiencies for repair cost estimation.
Automotive Technician / Auto Detailer
Bathurst Car Care
01.2014 - 01.2019
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Increased workshop efficiency with organization of tools and equipment.
- Facilitated team training sessions, enhancing overall skill sets in emerging automotive technologies.
- Customized vehicles to owner specifications, enhancing driving experience.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Repaired and replaced worn and damaged components.
Chief of Security
Fallsview Casino Resort
01.2009 - 05.2014
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
Security Guard Supervisor
Federal Security Agency ( FSA )
01.2011 - 04.2014
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
Education
1 Year of Business Administration - Business Administration
George Brown College
Toronto, None09-2010
2 Years of University Equivalent - Computer Sciences / IT
SKGTU
Moscow, Russia 06-2010
Skills
- Staff training and development
- Operations management
- Cross-functional team coordination
- Preventive maintenance scheduling
- Risk management
- Emergency response
- Sales management
- Data-driven decision making
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving
- Customer service
- Multitasking
- Attention to detail
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Work Planning and Prioritization
- Self motivation
Accomplishments
- Supervised team of 14 staff members.
- Collaborated with team of 20 in the development of Native Smoke Same - Day Delivery .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved outstanding customer retention by introducing Telegram API and Indica API + OPPO API for multiple delivery and storefront tasks.
Languages
English
Full Professional
Russian
Native or Bilingual
Spanish
Limited Working
Portuguese
Limited Working
Certification
- Licensed Roofer - 2010-2022
- Certified CPR and First Aid
- Working at Heights License
- CM - Certified Manager Certification
Interests
- Graphic Design
- Electronics and Circuit Building
- Designing and Printing 3D Models
- Hiking
- High-Intensity Interval Training
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Web Development and Design
- Drone Piloting
- Digital Art and Animation
- Coding and Programming
- App Development
- Video Gaming
- Design and Build Websites
- Artificial Intelligence (AI) and Machine Learning
- Blockchain Technology and Cryptocurrency
- Team Sports
- Swimming
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Senior Regional Manager
Tokyo Smoke
07.2023 - Current
Roofing Contractor / Estimator
Regal Roofing & Contracting
01.2019 - 05.2023
Automotive Technician / Auto Detailer
Bathurst Car Care
01.2014 - 01.2019
Security Guard Supervisor
Federal Security Agency ( FSA )
01.2011 - 04.2014
Chief of Security
Fallsview Casino Resort
01.2009 - 05.2014
1 Year of Business Administration - Business Administration
George Brown College
2 Years of University Equivalent - Computer Sciences / IT
SKGTU
Similar Profiles
Jaden PalleschiJaden Palleschi
Educator at Tokyo SmokeEducator at Tokyo Smoke
Kemal CenkKemal Cenk
Retail Supervisor / Keyholder at Tokyo SmokeRetail Supervisor / Keyholder at Tokyo Smoke
Mateo Correa HuntMateo Correa Hunt
Sales Associate/ Education Specialist at Tokyo SmokeSales Associate/ Education Specialist at Tokyo Smoke
FETHI TAMURFETHI TAMUR
Quality Control Assistant at Hydraulic WorksQuality Control Assistant at Hydraulic Works
FETHI TAMURFETHI TAMUR
Quality Control Assistant at General Directorate of State Hydraulic WorksQuality Control Assistant at General Directorate of State Hydraulic Works