Sergei Zadoyan
Ottawa,ON
Summary
Results-driven Customer Success professional with SaaS industry experience seeking a challenging role to leverage my skills and contribute to the success of a dynamic organization. Recognized for meeting and exceeding revenue targets while fostering client loyalty through consistently delivering successful outcomes. I possess a robust business acumen, strong analytical problem-solving abilities, and a skill for building enduring relationships which result in satisfied, referenceable customers.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Alianza
03.2020 - 11.2023
- Effectively managed a diverse portfolio of telecommunications reseller customers (Wireless Internet Service Providers, Cable Multiple System Operators, Managed Service Providers, Satellite Broadband Providers, Fiber Broadband Providers, Electric Co-operatives, Municipalities), overseeing assets totaling $3.4 million dollars annually while ensuring optimal client satisfaction and financial performance.
- Achieved a 15% improvement in Net Revenue Retention annually through the implementation of strategic initiatives by persuading resellers to sell lucrative Unified Communications business services, upselling new products to resellers to bolster Average Revenue per User, exploring opportunities for expanded market coverage, bolstering take rates within existing territories, and leveraging churn reduction strategies.
- Collaborated with C-level executives to develop winning market penetration strategies while supporting them with sales enablement initiatives.
- Worked seamlessly with cross-functional teams to ensure the smooth integration of new products into client portfolios in preparation for resale to end-user customers.
- Championed the successful sale of large migrations from competitor platforms, resulting in substantial new revenue growth.
- Demonstrated negotiation skills carefully navigating contractual concerns and objections and thereby securing successful multi-year contract renewals with financial commitments.
- Fostered robust client relationships through strategic on-site visits and participation in industry conferences. Participated in public speaking engagements, including presentations to C-level audiences.
- Consistently maintained high levels of customer satisfaction and obtained customer testimonials from satisfied clients leveraging them to help secure new business deals.
- Significantly contributed to the implementation of the CRM software Gainsight. Leveraged Gainsight to plan and execute strategic initiatives. Also proficient with Microsoft Office Suite, HubSpot, Jira, Confluence, Celoxis, Zendesk, and DocuSign.
Sales Development Representative
Net2phone (formerly Versature)
01.2020 - 03.2020
- Conducted prospecting and research, establishing connections with C-level executives through targeted outreach. Guided comprehensive discussions, sustained proactive follow-up while scheduling platform demonstrations with prospects.
- Consistently surpassed monthly sales targets for scheduling demonstrations including exceeding quotas for inbound lead demonstrations scheduled and outbound cold-calling demonstrations scheduled.
- Significantly contributing during the expansion phase into a new market in the United States by consistently meeting and exceeding quotas.
- Regularly updated and maintained accurate sales records and customer information in SalesForce, ensuring data integrity and facilitating strategic decision-making.
Business Development Manager
Message Hopper
07.2019 - 01.2020
- Formulated and executed a reseller partner strategy in a start-up environment which saw a fourfold increase in Monthly Recurring Revenues.
- Conducted research assisting in targeted outreach to C-level executives.
- Managed the sales cycle by building strong rapport with prospects, providing valuable technical insights, delivering impactful demonstrations, and skillfully navigating through contract negotiations until final sale.
- Maintained post-onboarding relationships with key partners, facilitating sales and helping customers surpass their Monthly Minimum Commitments.
- Implemented a business-to-business sales strategy to complement channel partner sales initiatives and provide an additional revenue stream.
- Championed the successful sale and acquisition of Message Hopper, highlighting adept negotiation skills and strong business acumen.
Account Executive
MyRate Energy
04.2019 - 07.2019
- Performed outreach to businesses, selling energy and utility services contracts.
- Consistently surpassed sales targets by successfully scheduling and conducting on-site sales visits with prospective clients.
- Specialized in targeting business verticals within the food and restaurant industry, adeptly securing appointments through effective outreach and articulating a compelling value proposition. Successfully fostered engagements with known restaurant chains, including A&W and Boston Pizza.
Education
Bachelor of Arts - Honours Law, Concentration in Policy, And Gov't
Carleton University
Ottawa, ON02.2019
Skills
- Relationship Building
- Customer Retention
- Revenue Growth
- Business Acumen
- Strategic Planning
- Analytical thinking
- Client Service Optimization
Languages
English
Native or Bilingual
Hobbies
Outside of work, I enjoy a mix of activities that keep life interesting. Jiu-Jitsu keeps me active, and hiking lets me soak up some fresh air. I'm a pet lover, finding joy in the company of my furry friends and fostering animals. I like to unwind by cooking, playing video games or listening to music. These hobbies keep things fun and balanced.
Additional Information
Strong communication, interpersonal and organizational skills. Learn quickly and adapt to changing technologies and working environments; deadline-driven; team player.
References available upon request.
Timeline
Customer Success Manager
Alianza
03.2020 - 11.2023
Sales Development Representative
Net2phone (formerly Versature)
01.2020 - 03.2020
Business Development Manager
Message Hopper
07.2019 - 01.2020
Account Executive
MyRate Energy
04.2019 - 07.2019
Bachelor of Arts - Honours Law, Concentration in Policy, And Gov't
Carleton University
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