Job Search Status
Open to workDesired start date: Immediately
Open To Work
Ginette Perrin
Winnipeg,MB
Work Preference
Summary
Over twenty years in customer service and client experience with Government of Manitoba. Known for fostering teamwork and delivering reliable service in dynamic environments while ensuring compliance of policies and procedures. Skilled in conflict resolution ensuring client satisfaction. Adaptable and ability to pivot in stressful situations. Effective communicator in both English and French. Energetic and friendly disposition committed to establishing good rapport with clients, guests and colleages equally.
Overview
40
40
years of professional experience
Work History
Manager
Government of Manitoba
03.2022 - 06.2025
- Developed and implemented organizational systems to enhance client services.
- Coordinated scheduling for meetings and events to support staff and teams.
- Facilitated onboarding processes for new employees, providing training on office procedures and policies.
- Streamlined administrative procedures, improving response times for client inquiries and service requests.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace respecting the collective agreement.
Career Development Consultant
Government of Manitioba
01.2008 - 03.2022
- Assessed client employment needs and provided tailored career counseling strategies.
- Improved client satisfaction rates by consistently delivering high-quality services that met or exceeded expectations.
- Built rapport with diverse clientele by understanding their unique needs and offering tailored guidance accordingly wile managing expectations with respect to realistic occupational goals.
- Developed and facilitated workshops on resume writing and interview preparation.
- Maintained detailed records of client interactions and progress, allowing for accurate tracking of outcomes.
- Provided ongoing support to clients, enhancing job search techniques and self-marketing skills.
- Conducted assessments to evaluate clients' skills, interests, and career goals effectively.
- Mentored junior counselors, sharing insights on effective counseling methods and client engagement strategies.
- Matched clients to open positions based on skills and work requirements.
Labour Market Service Advisor
Government of Manitoba
11.1997 - 01.2008
- Conducted client intake interviews to gather essential information and assess needs.
- Reviewed applications for accuracy and completeness, ensuring compliance with organizational policies.
- Coordinated communication between clients and service providers to facilitate timely access to resources.
- Developed and maintained comprehensive client records in electronic database systems for efficient tracking.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
Customer Service Representative
Government of Canada
09.1985 - 11.1997
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Streamlined complaint resolution process, improving customer satisfaction ratings.
- Implemented feedback mechanisms to enhance service delivery and operational efficiency.
- Mentored junior representatives, fostering a collaborative team environment and knowledge sharing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the department alike.
Education
High School Diploma -
College Louis-Riel
Winnipeg, MB07-2016
Various Counelling Courses To Support My Work As A Career Development Consultant
Counselling Program
Red River CollegeCareer And Employment Coach Certificate
Winnipeg Transition Centre With U of Winnipeg
WinnipegSkills
Solid Customer Service Experience
Enthusiastic Team Player
Strong Decision-making Skills
Relationship building
Coaching and mentoring
Continuous Learning and Providing Supportive Feed-back
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Interests
Walking for optimal physical fitness
Travelling
Timeline
Manager
Government of Manitoba
03.2022 - 06.2025
Career Development Consultant
Government of Manitioba
01.2008 - 03.2022
Labour Market Service Advisor
Government of Manitoba
11.1997 - 01.2008
Customer Service Representative
Government of Canada
09.1985 - 11.1997
High School Diploma -
College Louis-Riel
Various Counelling Courses To Support My Work As A Career Development Consultant
Counselling Program
Career And Employment Coach Certificate
Winnipeg Transition Centre With U of Winnipeg
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