Serenity Tabano
Chula Vista
Summary
Detail oriented and highly motivated individual seeking an organization to utilize my strong analytical skills and attention to detail to ensure the highest level of product quality and customer satisfaction. Also proficient Administrative Assistant with 3+ years of office experience, specializing in administrative work, problem solving and planning. Known for increasing productivity and relieving workload of managerial staff. Proven efficiency with an ability to quickly learn, coordinate with various departments, and navigate any computer software program or office filing system.
Overview
7
7
years of professional experience
Work History
Quality Assurance
Trademark Cosmetics Inc.
Riverside
03.2024 - Current
- Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
- Review, update, maintain and document all SOPs for various departments, such as Compounding, Shipping & Receiving, Quality Control, Physical & Micro Lab, Production, etc.
- Analyzed production processes and product specifications to establish quality and reliability standards.
- Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.
- Collaborated with the product development team to establish quality criteria for new products.
- Conducted risk assessments to identify potential quality issues and developed mitigation strategies.
- Participated in external audits and regulatory inspections, providing necessary documentation and support.
- Trained end users on software and hardware functionality, best practices and protocols.
- Supported continuous improvement initiatives by analyzing performance data and recommending process enhancements.
Account Executive
Trademark Cosmetics Inc.
Riverside
05.2022 - 03.2024
- Developed and nurtured ongoing client partnerships with Beauty By Innovation, Earth Mama, and Brazilian Blowout.
- Processed customer purchase orders, sales, and work orders efficiently and in a timely manner.
- Assist purchasing with ordering raw materials, and follow up with vendors on estimated ship dates to ensure the order will meet the customers' due date.
- Develop detailed Excel spreadsheets for internal managerial reviews.
- Provided detailed communication on reports concerning production schedules and finished goods to client.
- Maintained accurate records of all sales activities using CRM software systems.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
Merchandising Control Administrative Assistant
Starcrest Products of California
Perris
11.2021 - 05.2022
- Create memos to inform the whole department about various issues/concerns
- Finalize changes in vendor addresses/contact information, ensuring all information is up to date
- Maintain filing systems
- Conduct research and testing for products
- Provides supports to General Merchandise Manager, including email correspondence, generating documents and receiving phone calls/messages
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled confidential documents in an organized fashion according to established protocol.
- Conducted research on various topics as requested by management.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Costing Clerk
Starcrest Products of California
Perris
04.2021 - 11.2021
- Request cost changes from vendors & negotiate lower costs.
- Submit cost analysis to Analytical department
- Close out accounts, arrange shipments for items that are no longer active
- Ensure that only active items remain in the warehouse
- Assists Cost Coordinator in their daily activities
- Participated in cross-functional meetings to discuss pricing strategies and provide input on related issues.
- Responded promptly to inquiries from internal customers regarding invoicing issues or other related matters.
- Reviewed supplier contracts to ensure compliance with company policies.
- Collaborated with accounting staff members on month-end closing activities.
Cashier/ Sales Associate
Ross Dress For Less
Hemet
07.2020 - 08.2020
- Assist customers in the in-store checkout process
- Ring up purchases, bag items, request price checks, honor discounts and coupons, collect payment and give appropriate change
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
Assistant Manager
Shoe City (Retail Store)
Hemet
08.2018 - 06.2020
- Opened and closed store operations daily, ensuring security and compliance.
- Recorded previous day's sales through cash balance sheets and accurate register counts.
- Conducted refunds and exchanges in accordance with company policy.
- Delegated tasks to employees, enhancing overall store efficiency.
- Managed customer service inquiries and complaints promptly to maintain satisfaction.
- Created reports detailing sales trends, inventory levels, and financial performance.
- Maintained precise records of sales transactions using point-of-sale systems.
- Analyzed sales data to identify trends and adjust strategies effectively.
Education
Bachelor's Degree - Liberal Studies, General Business
University of California Riverside
Riverside, CA03.2021
High School Diploma -
Tahquitz High School
Hemet, CA05.2017
Skills
- Microsoft Word
- Excel
- Powerpoint
- Critical Thinking
- Interpersonal Skills
- Problem Solving
- Corrective and Preventive Action (CAPA)
- Root cause Analysis
- Communication
- Cash Handling
- Inventory Control
- Sales (Customer Service)
- Fast Learner
- Responsible
- Attention to Detail
Languages
- English
- Filipino (fluently understand)
Timeline
Quality Assurance
Trademark Cosmetics Inc.
03.2024 - Current
Account Executive
Trademark Cosmetics Inc.
05.2022 - 03.2024
Merchandising Control Administrative Assistant
Starcrest Products of California
11.2021 - 05.2022
Costing Clerk
Starcrest Products of California
04.2021 - 11.2021
Cashier/ Sales Associate
Ross Dress For Less
07.2020 - 08.2020
Assistant Manager
Shoe City (Retail Store)
08.2018 - 06.2020
Bachelor's Degree - Liberal Studies, General Business
University of California Riverside
High School Diploma -
Tahquitz High School