Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Timeline
Waitress

Serenity St.Angelo

Arnprior,Canada

Summary

Experienced service industry professional with a reputation for delivering exceptional customer experiences. Skilled in multitasking to meet guest needs and surpass expectations. Dependable team player adept at adapting to changing situations and cultivating a positive atmosphere. Possesses strong communication and problem-solving abilities to tackle challenges and achieve success effectively.

Overview

5
5
years of professional experience

Work History

Food and Beverage Server

Sienna Senior Living
10.2024 - Current
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Restaurant Hostess

East Side Mario's Restaurant
05.2024 - 09.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Opened and closed seating sections according to volume of guests.

Customer Service Counter Staff

MCDONALDS
05.2021 - 05.2023
  • Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
  • Collaborated with team members to provide seamless service during rush hours.
  • Enhanced customer satisfaction by providing friendly and efficient service.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
  • Trained new employees on company procedures, fostering a positive work environment.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Managed multiple tasks in high-volume environment.
  • Processed customer orders and accurately entered into order system.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared food items according to specific recipes, ensuring consistency in taste and presentation.

Customer Service Counter Staff

ARBYS
04.2020 - 05.2021
  • Accurately handled cash transactions and maintained balanced cash drawer at the end of each shift.
  • Established rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
  • Collaborated with team members to provide seamless service during rush hours.
  • Enhanced customer satisfaction by providing friendly and efficient service.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
  • Managed multiple tasks in high-volume environment.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

Diploma - Advanced Paramedics

Alqonquin College
Ottawa, ON
05-2027

Diploma - Police Foundations

Niagara College
Welland, Ontario
04-2024

Ontario Secondary School Diploma -

Saint Micheal’s Catholic School
Niagara Falls, ON
09.2023

Skills

  • Food safety compliance
  • Customer satisfaction
  • Adaptable work hours
  • Conflict resolution skills
  • Experienced in operating POS systems
  • Dedicated professional
  • Proficient in customer engagement
  • Hospitality industry knowledge
  • Food pairing expertise
  • Service-oriented communication
  • Multitasking proficiency
  • Collaborative teamwork

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)

Timeline

Food and Beverage Server

Sienna Senior Living
10.2024 - Current

Restaurant Hostess

East Side Mario's Restaurant
05.2024 - 09.2024

Customer Service Counter Staff

MCDONALDS
05.2021 - 05.2023

Customer Service Counter Staff

ARBYS
04.2020 - 05.2021

Diploma - Advanced Paramedics

Alqonquin College

Diploma - Police Foundations

Niagara College

Ontario Secondary School Diploma -

Saint Micheal’s Catholic School

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Serenity St.Angelo