Serenity St.Angelo
Arnprior,Canada
Summary
Experienced service industry professional with a reputation for delivering exceptional customer experiences. Skilled in multitasking to meet guest needs and surpass expectations. Dependable team player adept at adapting to changing situations and cultivating a positive atmosphere. Possesses strong communication and problem-solving abilities to tackle challenges and achieve success effectively.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server
Sienna Senior Living
30 Jack Cres, Arnprior ON K7S 3Y7
10.2024 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Restaurant Hostess
East Side Mario's Restaurant
Ottawa, ON
05.2024 - 09.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
Customer Service Counter Staff
MCDONALDS
Niagara Falls, Ontario
05.2021 - 05.2023
- Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
- Collaborated with team members to provide seamless service during rush hours.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
- Trained new employees on company procedures, fostering a positive work environment.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into order system.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared food items according to specific recipes, ensuring consistency in taste and presentation.
Customer Service Counter Staff
ARBYS
Niagara Falls, Ontario
04.2020 - 05.2021
- Accurately handled cash transactions and maintained balanced cash drawer at the end of each shift.
- Established rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
- Collaborated with team members to provide seamless service during rush hours.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
- Managed multiple tasks in high-volume environment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Diploma - Advanced Paramedics
Alqonquin College
Ottawa, ON05-2027
Diploma - Police Foundations
Niagara College
Welland, Ontario04-2024
Ontario Secondary School Diploma -
Saint Micheal’s Catholic School
Niagara Falls, ON09.2023
Skills
- Food safety compliance
- Customer satisfaction
- Adaptable work hours
- Conflict resolution skills
- Experienced in operating POS systems
- Dedicated professional
- Proficient in customer engagement
- Hospitality industry knowledge
- Food pairing expertise
- Service-oriented communication
- Multitasking proficiency
- Collaborative teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Food and Beverage Server
Sienna Senior Living
10.2024 - Current
Restaurant Hostess
East Side Mario's Restaurant
05.2024 - 09.2024
Customer Service Counter Staff
MCDONALDS
05.2021 - 05.2023
Customer Service Counter Staff
ARBYS
04.2020 - 05.2021
Diploma - Advanced Paramedics
Alqonquin College
Diploma - Police Foundations
Niagara College
Ontario Secondary School Diploma -
Saint Micheal’s Catholic School