Serenity Scott
Summary
Upbeat and compassionate, bringing deep understanding of community health principles and effective communication techniques. Knowledgeable about healthcare system and skilled in outreach and health education. Committed to making meaningful impact on community well-being.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Health Worker
2020 Youth Missionaries
05.2023 - 10.2024
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
Case Manager
Chaffey EOPS
01.2022 - 05.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Warehouse Associate
Amazon
09.2021 - 02.2022
- Wrapped pallets in shrink wrap prior to loading.
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Prepared outbound shipments meticulously while adhering to all relevant regulatory requirements for shipping materials.
- Streamlined order picking process with proper sequencing, reducing errors and increasing accuracy rates.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
Behavior Technician
Behavioral Genius
01.2021 - 08.2021
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Security Guard Supervisor
Platinum Security Group
03.2019 - 12.2020
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
Administrative Assistant
Vanir Construction Management
08.2019 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Warehouse Associate
Kohls Distribution Center
02.2018 - 03.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Completed regular cycle counts to maintain accurate inventory records.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Warehouse Associate
Dolls Kill
09.2016 - 01.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Security Guard
GMI Security
12.2015 - 08.2016
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
Education
Associate of Science - Social Sciences
Chaffey College
Rancho Cucamonga, CASkills
- Schedule management
- Health education
- Community-based resources
- Supervisory experience
- Referral coordination
- Order picking
- Shipping and receiving
- Quality control
- Case management
- Case documentation
- Documentation and reporting
- Client advocacy
- Critical thinking
Certification
Community Health Worker Certificate
Guard Card
Timeline
Community Health Worker
2020 Youth Missionaries
05.2023 - 10.2024
Case Manager
Chaffey EOPS
01.2022 - 05.2023
Warehouse Associate
Amazon
09.2021 - 02.2022
Behavior Technician
Behavioral Genius
01.2021 - 08.2021
Administrative Assistant
Vanir Construction Management
08.2019 - 08.2020
Security Guard Supervisor
Platinum Security Group
03.2019 - 12.2020
Warehouse Associate
Kohls Distribution Center
02.2018 - 03.2019
Warehouse Associate
Dolls Kill
09.2016 - 01.2017
Security Guard
GMI Security
12.2015 - 08.2016
Associate of Science - Social Sciences
Chaffey College
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