SERENITY RAMSEY
Victorville
Summary
Customer-focused individual with a track record of providing outstanding service and managing administrative tasks efficiently. Seeking a receptionist position to utilize my skills in communication, problem-solving, and office management to create a welcoming environment and support operational success
Enthusiastic and detail-oriented individual with strong organizational and communication skills, seeking to leverage a solid background in customer service to excel as a receptionist. Proficient in managing appointments, handling phone inquiries, and providing a high level of client satisfaction. Eager to contribute to a dynamic team and support office operations. Resourceful Administrator known for high productivity and efficient task completion. Possess specialized skills in workflow management, data analysis, and strategic planning. Excel in communication, problem-solving, and time management, ensuring seamless operations and project success.
Overview
6
6
years of professional experience
Work History
Administrator/Office Assistant
True Escape Mft
Victorville
10.2024 - Current
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Compiled data from multiple sources into comprehensive reports for management review.
- Managed office supplies inventory and placed orders when necessary.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Ensured compliance with health and safety regulations within the office environment.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Implemented new software and technology solutions to enhance office productivity.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored budget expenditures and prepared financial reports for review by management.
- Maintained positive working relationship with fellow staff and management.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized client meetings to provide project updates.
- Designed forms and templates to streamline workflow processes within organization.
- Facilitated training sessions for new employees on company policies and procedures.
- Created presentations with Microsoft PowerPoint for management team members.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Supported the planning and execution of corporate events and meetings.
SECURITY OFFICER
Blackstone
Rialto
08.2023 - 12.2023
- Monitored premises to ensure safety, identified potential threats, and reported incidents promptly
- Conducted regular patrols, reducing security breaches and enhancing overall safety
- Utilized surveillance systems to detect and address suspicious activities efficiently
- Coordinated with law enforcement and emergency services during critical situations
- Fostered positive relationships with staff and visitors, promoting a secure environment
SECURITY GUARD
Allied Universal
Ontario
01.2023 - 08.2023
- Monitored premises and reported incidents, enhancing safety protocols and reducing security breaches
- Identified and addressed security vulnerabilities, leading to a notable reduction in unauthorized access attempts and incidents
- Assisted visitors with inquiries and directions, contributing to a welcoming atmosphere while maintaining vigilant security measures
WAREHOUSE ASSOCIATE
Amazon
San Bernardino
11.2021 - 11.2022
- Optimized warehouse operations by implementing efficient scanning and palletizing processes, enhancing inventory accuracy and reducing processing time
- Streamlined box handling procedures, significantly improving workflow efficiency and contributing to overall productivity gains in the warehouse
- Ensured precise sorting and placement of items on pallets, maintaining high standards of organization and minimizing errors in shipment preparation
- Worked seamlessly with team members to manage high-volume periods, fostering a cooperative environment and meeting tight deadlines consistently
SALES ASSOCIATE
Walmart
Upland
01.2021 - 02.2021
- Boosted sales through strategic product placement and personalized customer recommendations, while maintaining accurate cash handling and inventory management
- Provided exceptional customer support by addressing inquiries, resolving issues, and creating a welcoming atmosphere that encouraged repeat business
WAREHOUSE ASSOCIATE
UPS
Ontario
11.2020 - 12.2020
- Loaded and unloaded trucks, ensuring timely and accurate deliveries
- Enhanced operational efficiency by streamlining loading processes
- Collaborated with team to manage high-volume shipments during peak season
- Maintained safety standards, reducing workplace incidents
- Utilized organizational skills to optimize space utilization in trucks
WAREHOUSE ASSOCIATE
Adecco
Jurupa Valley
11.2020 - 12.2020
- Used digital database to keep records of units and stock moved.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained updated knowledge through continuing education and advanced training.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Handled hazardous materials safely following prescribed regulations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
WAREHOUSE ASSOCIATE
Adecco
San Bernardino
11.2019 - 01.2020
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Used pallet jacks to move items to and from warehouse locations.
- Maintained accurate inventory records through manual and computerized systems.
- Packed boxes and stock using organizational guidelines.
WAREHOUSE ASSOCIATE
Amazon
Fontana
10.2019 - 11.2019
- Monitored stock levels and reordered supplies when necessary.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Education
High School Diploma -
Chaffey Adult School
Ontario, CA05-2018
Skills
- Social Media Management
- Typing
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Data Entry
- Data Analysis
- Time Management
- Management
- Problem Solving
- Collaboration
- Leadership
- Web Conferencing
- Copywriting
- Data Collection
- Communication
- Customer Service
- Risk Management
- Patient Observation
- Customer Engagement
- Conflict Resolution
- Scheduling
- Inventory Management
- Office Organization
- Multi-tasking
- Sales Support
- Dependability
- Emotional intelligence
- Attention to detail
- Computer literacy
Hobbies and Interests
- Team Sports, Achieved MVP status for four consecutive years in a competitive team sport. Demonstrated exceptional leadership and sportsmanship, fostering team cohesion and motivating peers to excel.
- Family Outings, Frequent trips to the beach, zoo, and amusement parks with my daughter. Showcases strong organizational skills in planning activities, creativity in finding engaging and educational experiences for my daughter, and a commitment to nurturing meaningful family relationships.
- Reading, Enjoy exploring a wide range of literature, including professional development books and industry-related topics. Enhances my continuous learning mindset and keeps me informed about current trends and best practices.
- Self-Care, Engage in activities such as mindfulness and relaxation techniques to maintain mental and emotional health. Promotes a balanced lifestyle, contributing to my ability to manage stress effectively and maintain a positive demeanor in the workplace.
- Working Out, Regular participation in fitness activities such as gym workouts and outdoor sports. Builds discipline, resilience, and time management skills, while promoting physical health and energy levels.
References
References available upon request.
Timeline
Administrator/Office Assistant
True Escape Mft
10.2024 - Current
SECURITY OFFICER
Blackstone
08.2023 - 12.2023
SECURITY GUARD
Allied Universal
01.2023 - 08.2023
WAREHOUSE ASSOCIATE
Amazon
11.2021 - 11.2022
SALES ASSOCIATE
Walmart
01.2021 - 02.2021
WAREHOUSE ASSOCIATE
UPS
11.2020 - 12.2020
WAREHOUSE ASSOCIATE
Adecco
11.2020 - 12.2020
WAREHOUSE ASSOCIATE
Adecco
11.2019 - 01.2020
WAREHOUSE ASSOCIATE
Amazon
10.2019 - 11.2019
High School Diploma -
Chaffey Adult School
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